Guest Service Agent - Embassy Suites by Hilton Portland Downtown

Hilton Worldwide, Inc.; Portland (ME); On-site; USD 39,000 - 40,000; Full time

Job summary

Embark on a rewarding career as a Guest Service Agent at Embassy Suites by Hilton Portland Downtown, where you'll deliver exceptional guest experiences. Join a friendly team in a dynamic hotel environment, providing various services that ensure guest satisfaction. Enjoy competitive benefits and growth opportunities within a globally renowned hospitality company.

Benefits

DailyPay access

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education access

Qualifications

• At least 1 year of customer service experience is required.
• Hotel and reservations system experience is a plus.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and handle payments.
• Respond to guest inquiries, resolve issues, and field complaints.

Skills

Customer Focus

Adaptability

Dependability

Job description

Job Description - Guest Service Agent - Embassy Suites by Hilton Portland Downtown (HOT0BPS6)

Job Description

Guest Service Agent - Embassy Suites by Hilton Portland Downtown (

Job Number:

HOT0BPS6 )

Work Locations

Work Locations

: Embassy Suites Portland 319 S.W. Pine St. Portland 97204

Embassy Suites by Hilton Portland Downtown is seeking a Guest Service Agent.Embassy Suites by Hilton Portland Downtown is seeking a Guest Service Agent.

Embassy Suites by Hilton Portland Downtown is seeking a Guest Service Agent.
This property seamlessly blends original architecture with modern amenities and is within walking distance of the Convention Center, Moda Center, and theaters. It features 276 spacious rooms, two dining outlets, and 12 meeting rooms.

Come join a team that provides friendly workplace environment, competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use. In addition, the property offers free parking, and Discounted Trimet HOP Fastpass.
• Classification: Full-Time
• Shift Pattern: open availability required for shifts throughout the week/weekend and holidays.
• Hourly rate: $19

The ideal candidate will possess the following attributes:
• At least 1 year of customer service experience
• Hotel and reservations system experience a plus
• Customer-focused with a passion for meeting guest needs

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits:
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Job

Job

: Guest Services, Operations, and Front Office