Guest Service Agent - DoubleTree by Hilton Abilene Downtown Convention Center

Hilton Worldwide, Inc.; Abilene (TX); On-site; USD 1,000; Full time

Job summary

Join a leading global hospitality company as a Guest Service Agent at the DoubleTree by Hilton Abilene Downtown Convention Center. You'll play a crucial role in enhancing guest experiences through exceptional service and support, contributing to financial profitability. Enjoy competitive pay and numerous benefits designed to help you thrive in your career. Be part of a values-driven team dedicated to delivering quality, integrity, and teamwork in the hospitality industry.

Benefits

Access to DailyPay

Medical Insurance Coverage

Employee Assistance Program

Best-in-Class Paid Time Off

Go Hilton travel program

Debt-Free Education

401K plan and company match

Employee Stock Purchase Program

Career growth opportunities

Qualifications

• Demonstrated commitment to hospitality and exceptional guest experiences.
• Ability to handle customer inquiries and complaints efficiently.
• Knowledge of hotel information including room types and rates.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and handle payments.
• Respond to guest inquiries and resolve issues promptly.

Skills

Customer Focus

Adaptability

Dependability

Leadership

Job description

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Job Description - Guest Service Agent - DoubleTree by Hilton Abilene Downtown Convention Center (HOT0BORF)

Job Description

Guest Service Agent - DoubleTree by Hilton Abilene Downtown Convention Center (

Job Number:

HOT0BORF )

Work Locations

Work Locations

: DoubleTree by Hilton Abilene 500 Cypress St. Abilene 79601

TheDoubleTree by Hilton Abilene Downtown Convention Centeris Seeking to Hire a Guest Service Agent to join our team!

Conveniently appointed in direct proximity to the convention center in downtown Abilene, this brand-new property is sure to be the talk of the town! Boasting 200 guest rooms, 23,000 square feet of banquet space and 3 unique food and beverage outlets - 2 restaurants, a marketplace and in-room dining!

This person will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Growing and developing our team into the future leaders of the hospitality world is engrained in our culture. We are excited to provide you with the experience and knowledge that will continue to excel your career!

Shift: Able to work various shifts along with weekends and Holidays.
Pay rate: $15.00 per hour

The Benefits– Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office