Guest Service Agent / Associate

Hilton Worldwide, Inc.; Town of New Windsor (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks a Guest Service Agent to join their dynamic team. This role involves providing exceptional reception services, ensuring guests have a smooth check-in and check-out experience, and maintaining high customer service standards. Ideal candidates will have a guest-first attitude, excellent communication skills, and the ability to multitask effectively. Join a company committed to creating memorable experiences and enjoy the opportunity to grow within a globally recognized brand that values its team members.

Qualifications

• Previous experience in customer-focused roles is essential.
• Excellent grooming standards and a calm, organized demeanor are required.

Responsibilities

• Provide reception services to ensure an exceptional guest experience.
• Maximize room occupancy and promote hotel services using up-selling techniques.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Positive attitude

Tools

Property management systems

IT systems

Job description

Job Description - Guest Service Agent / Associate (HOT0BKXP)

Job Number:

HOT0BKXP

Work Location:

DoubleTree by Hilton Alice Springs, 82 Barrett Drive, Alice Springs 870

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a Guest Service Agent, you will serve on the Front Office Team, providing services for Guests to ensure an overall exceptional experience from check-in to check-out. You will perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries efficiently and promptly
• Ensure a smooth reception experience, including check-in/out and audits
• Keep the Guest Service Manager informed of relevant guest feedback and departmental updates
• Maintain high levels of customer service at all times
• Attend training courses as required and assist with Night Team training
• Demonstrate knowledge of hotel room categories, rates, packages, and promotions
• Maximize room occupancy and promote hotel services using up-selling techniques
• Follow proper procedures for accepting foreign currencies, credit cards, and cash, in line with hotel policies
• Comply with all safety, security, fire, and health regulations
• Operate front of house equipment and property management systems according to policies
• Adhere to brand standards
• Assist other departments as needed

What are we looking for?

Successful Guest Service Agents working with Hilton brands embody a guest-first attitude, excellent communication skills, and professional behavior. Candidates should possess:

• Previous experience in customer-focused roles
• Positive attitude and strong communication skills
• Commitment to high-quality customer service
• Excellent grooming standards
• Calm, organized, and attentive to detail
• Ability to multitask while maintaining professionalism
• Hospitality-oriented manner
• Ability to work independently and as part of a team
• Proficiency with IT systems

Preferred qualifications include:

• Experience with cash handling
• Front Office or Concierge experience in hospitality or entertainment sectors
• Conflict resolution skills

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels to mid-priced options. For nearly a century, Hilton has been committed to providing exceptional guest experiences. Our vision is “to fill the earth with the light and warmth of hospitality,” and our team members are central to this mission.