Guest Service Agent

Drury Hotels; Westminster (CO); On-site; USD 27,428 - 40,253; Part time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts

Health and well-being benefits

401(k) with company match

Quarterly bonuses

Job summary

Drury Hotels in Westminster, Colorado, is seeking a friendly front desk agent for a part-time position working 20-25 hours per week. This role requires a warm demeanor and the ability to provide exceptional service to guests while performing check-in/check-out functions, assisting with breakfast, and ensuring guest satisfaction.

The position offers a starting pay of $20.54/hr, with additional incentives such as bonus opportunities and comprehensive benefits including medical, dental, and a 401(k). Must be available to work weekends.

Qualifications

• Must be available to work weekends.
• Ability to communicate effectively in English.
• Experience in a customer-facing role preferred.

Responsibilities

• Serve as the face of the hotel to guests.
• Assist guests efficiently and courteously.
• Perform front desk functions including check-ins and check-outs.
• Assist with breakfast and evening service.
• Maintain guest records and handle cash.

Skills

Customer service skills

Attention to detail

Ability to handle money

Friendly demeanor

Job description

The hotel seeks a friendly front desk agent to work a mix of morning and afternoon shifts. Must be available to work weekends. This is a guest facing position and the individual must enjoy working with the public. This is a part time position (20 - 25 hours per week). Starting at $20.54/hr.

Property Location: 10393 Reed Street - Westminster, Colorado 80021

What you can expect from us

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off. This role is eligible for a discretionary quarterly “+1 Service” bonus.

What you will do

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day‑to‑day activities
• Ability to speak and receive direction (written and verbal direction) in English

  Pay Range

  $19.91 - $29.22

  The starting wage may be above the minimum rate, based on relevant experience, skills, and education.