Guest Service Agent

Drury Hotels; Columbus (OH); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Quarterly bonuses up to $3200

Flexible scheduling

Paid time off

Health and well-being benefits

401(k) retirement plan

Hotel discounts and free room nights

Job summary

A leading hotel chain in Columbus, Ohio, is seeking a Front Desk Associate who thrives in providing exceptional customer service. Responsibilities include checking guests in and out, promoting hotel programs, handling cash transactions, and ensuring guest satisfaction. Ideal candidates should possess strong communication skills, attention to detail, and the ability to manage multiple tasks. This role offers hourly wages starting at $17.00 and various incentives. Join us to build a rewarding career in hospitality.

Qualifications

• Ability to take written and verbal direction in English.
• Requires warm, friendly interaction with the public.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Provides exceptional service to guests and potential guests.
• Performs Front Desk related functions including guest check-in/out.
• Promotes company programs and maintains guest records.

Skills

Customer service

Ability to work independently

Attention to detail

Cash handling

Job description

Pay starting at $17.00 per hour!
B shift working 3pm to 11pm

Property Location:

88 East Nationwide Blvd. - Columbus, Ohio 43215

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION:

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Drury Hotel’s policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.

Rise. Shine. Work Happy.

Hiring Immediately!