Guest Service Agent

Hospitality Online; Waltham (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A local hotel group is seeking a Guest Service Agent to provide excellent customer service and be a vital contact point for guests. This role requires strong multitasking skills, attention to detail, and the ability to work both independently and as part of a team. Apply today to join a supportive environment with competitive benefits, including health insurance and flexible hours.

Benefits

Health Insurance

401k Plan

Paid Time Off

Hotel Discounts

On Demand Pay

Qualifications

• A keen eye for detail and excellent customer service skills.
• Pleasant and friendly demeanor.
• Ability to work independently while meeting performance standards.
• Physical mobility and stamina.

Responsibilities

• Greet and thank guests in a friendly manner.
• Check in and check out guests.
• Assign rooms and handle administrative duties.
• Answer phone calls and post charges to accounts.
• Ensure guest satisfaction through effective communication.

Skills

Customer service

Time management

Teamwork

Attention to detail

Job description

ABOUT US

Waterford Hotel Group values a workplace that feels like home, celebrates your successes, and offers opportunities for professional development and advancement. We provide competitive compensation and benefits in a supportive environment. Come for a JOB, stay for a CAREER.

Guest Service Agent Overview

The Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. This position has a significant impact on the guest experience. Front desk staff address guest questions or concerns during the stay, often requiring quick thinking, multitasking, and prioritization to ensure guest satisfaction with a positive, can-do attitude.

Hours: 7am - 3pm, weekend availability required

Full Time or Part Time hours are available. Full Time benefits are offered when averaging 30 hours per week or more.

Responsibilities

• Greeting and thanking guests in a sincere and friendly manner
• Checking in and checking out guests
• Assigning rooms and handling administrative duties
• Answering phone calls
• Posting charges to appropriate accounts

• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction
• Communicating with guests to ensure their needs are met

Job Requirements

If you are interested in starting your career in the hotel industry and have the following skills, we would love to speak with you:

• A keen eye for detail, time management, and excellent customer service
• Pleasant and friendly demeanor
• Ability to work as part of a team and independently

• Flexible working hours
• Ability to work with little or no supervision while meeting high-performance standards
• Physical mobility and stamina
• Must be able to pass a background check
• Ability to follow instructions

Waterford Health and Wellness

Health Insurance is available on the first of the month after hire. We value the health and wellness of you and your family. Full time associates can enroll in medical, dental, and vision coverage; part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. There are numerous supplemental insurance options available.

We know that life gets in the way, and you deserve to recharge. Full-time associates receive paid time off within the first 90 days of employment and paid holidays for eligible associates. If you stay with us for five years or more, you may receive paid days off for your Birthday and Employment Anniversary date.

Exciting Extras

• On Demand Pay
• Pet Insurance
• 401k Plan
• Hotel Discounts
• Shoes for Crews subsidy

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Hospitality Online