Guest Service Agent

Hilton; Rohnert Park (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Hilton in California is seeking a Guest Service Agent to deliver warm hospitality and ensure seamless check-in and check-out, while guiding guests through hotel offerings. You will greet guests, handle payments, provide local information, and upsell services.

Training includes overnight guest services; join a globally recognized brand that values integrity, teamwork, and leadership. This role offers opportunities to grow within an award-winning workplace culture and contribute to memorable guest

Qualifications

• Hospitality-focused mindset and guest-first attitude
• Integrity and doing the right thing in all interactions
• Leadership qualities to inspire teammates and deliver service excellence

Responsibilities

• Deliver a warm welcome and complete check-in, verify details, assign rooms, issue keys, and provide guest materials
• Process efficient check-out by verifying charges, handling payments, issuing receipts, and using the POS system accurately
• Provide hotel and local knowledge to assist guest inquiries about offerings, rates, and area information
• Promote hotel services with up-selling to maximize room and service revenue
• Respond to guest requests with care and urgency, resolving concerns and managing communications

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Urgency

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent, you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. You will be trained to work the overnight guest services position as well.

About Us

Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay- we're a great place to work.