Guest Service Agent

Titan Asset Management Group; Rochester, Northern (MN, KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Titan Asset Management Group is seeking a friendly Front Desk/Guest Services Associate to greet guests, assist with check-in and check-out, and provide local recommendations. You will coordinate reservations, respond to requests, and work with housekeeping and maintenance to ensure a seamless stay.

This role requires strong communication and computer skills, flexibility to work weekends/evenings/holidays, and a customer-first attitude.

Qualifications

• Prior experience in customer service or hospitality preferred.
• Strong communication and computer skills.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Greet guests with warmth and professionalism and assist with check-in/check-out.
• Serve as a central resource for guest requests and provide local recommendations.
• Resolve guest concerns with empathy and transparency, escalating when needed.
• Handle room assignments, payments, and reservations accurately.
• Collaborate with housekeeping and maintenance to meet guest expectations.
• Keep lobby and front desk areas clean and stocked with materials.
• Promote wellness and foster an inclusive environment for guests and team.

Skills

Customer Service

English as primary language

Strong communication

Multitasking

Education

Associates in Hospitality or related field

Tools

On-Q software

Job description

Description

Key Responsibilities

• Greet guests with warmth and professionalism, ensuring smooth check-in and check-out experiences.
• Serve as a central resource for guest requests, offering local insights, dining recommendations, and personalized service.
• Resolve guest concerns with empathy, urgency, and transparency, escalating issues when necessary.
• Handle room assignments, payments, and reservations accurately and efficiently.
• Collaborate with housekeeping, maintenance, and leadership to ensure guest expectations are met and exceeded.
• Keep lobby and front desk areas clean, welcoming, and fully stocked with relevant materials.
• Partner with all departments to create seamless guest experience.
• Promote wellness—for yourself, our team, and our guests—through thoughtful service and work habits.
• Foster an inclusive environment that honors our diverse guests and team members.
• Handle guest interactions, billing, and concerns with honesty and clarity.
• Put guest needs first, anticipating and exceeding expectations with every stay.
• Seek feedback, pursue learning opportunities, and contribute ideas to improve our service.

Qualifications

• Prior experience in customer service or hospitality preferred.
• Strong communication, computer, and multitasking skills.
• A passion for delivering exceptional service and a positive attitude.

Ability to work a flexible schedule including weekends, evenings, and holidays.

Qualifications

Skills

Preferred

Customer Service

Expert

Expert

English as primary language

Expert

Basic Math

Expert

On-Q software

Expert

Education

Preferred

Associates or better in Hospitality and Resort Management.

Equal Opportunity Employer
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