Guest Service Agent

Dormont Manufacturing Co; Oklahoma; On-site; USD 18,593 - 26,481; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts

401(k) plan

Job summary

Dormont Manufacturing Co is seeking a front desk associate to provide exceptional customer service. Candidates should have a warm and friendly demeanor, attention to detail, and the ability to multitask. Responsibilities include checking guests in and out, assisting with breakfast services, and maintaining high standards of service.

The position offers flexible scheduling, a competitive starting pay of $16.36 per hour, and additional incentives such as a quarterly bonus up to $3,200 annually.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money and using office machines.

Responsibilities

• Assist guests in a friendly and professional manner.
• Perform front desk functions including check-in and check-out.
• Ensure high standards of service and hospitality.

Skills

Organizational skills

Multitasking

Friendly communication

Attention to detail

Job description

Location

920 Q Street, Lincoln, Nebraska 68508

Compensation

Starting at $16.36 per hour.

Incentives: Quarterly bonus up to $3,200 annually.

Benefits

• Work‑life‑balance – Flexible scheduling, paid time off, hotel discounts and free room nights.
• Career growth – Mentorship, cross‑training, development plans, management training, and more. Over 200 internal promotions this year.
• Health and well‑being – Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program.
• Retirement – Company-matched 401(k).
• Award‑winning – Ranked among Newsweek’s America’s Greatest Workplaces 2025.

Responsibilities

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean‑up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co‑workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Qualifications

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day‑to‑day activities.
• Ability to speak and receive direction (written and verbal) in English.
• Willingness and ability to work alone as scheduled.