Guest Service Agent

Drury Hotels Company, LLC; Lake Buena Vista (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Company-matched 401(k)

Paid time off

Mentorship program

Cross-training and development plans

Job summary

Drury Plaza Hotel in Lake Buena Vista, FL is hiring for a front desk associate. You will welcome guests, check them in/out, and promote hotel programs while maintaining guest records and handling cash.

You will also assist breakfast and the Kickback service, ensuring a courteous and efficient experience with a +1 Service attitude. We value friendly, organized communicators who can multitask, speak English, and work independently as scheduled.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks.
• Ability to speak and understand English clearly.
• Willingness and ability to work alone as scheduled.
• Experience with money handling and making change.

Responsibilities

• Serve as front desk face of the hotel, greeting guests with courtesy.
• Check guests in and out, promote hotel programs, and maintain records.
• Cash handling, balance cash drawer, and resolve guest issues.
• Assist with breakfast and Kickback service, including setup and cleanup.
• Promote Drury’s culture and ensure a positive guest experience.

Skills

Friendly demeanor

Organized

Attention to detail

English proficiency

Cash handling

Job description

Property Location:Drury Plaza Hotel - 2000 Hotel Plaza Boulevard , Lake Buena Vista, Florida 32830You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025What you will do:Serve as the happy, helpful face of our hotel to guests entering and departing our front door.Ensure exceptional, positive experiences for our diverse team members and guests.Assist guests in a friendly, efficient, courteous, and professional manner.Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:With your can-do spirit and unique personality, you will shine at Drury Hotels.We seek friendly, highly organized communicators and multitaskers with these qualifications.Warm and friendly manner in relating to and interacting with the publicDemonstrated attention to detail while handling multiple tasks simultaneouslyFamiliarity with handling money, making change, and using office machines in day-to-day activitiesAbility to speak and receive direction (written and verbal direction) in EnglishWillingness and ability to work alone as scheduledRise. Shine. Work Happy.Hiring Immediately!