Guest Service Agent

Commonwealth Hotels; Knoxville (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hospitality team as a Full-Time Hotel Guest Service Agent in Knoxville, Tennessee. In this role, you'll ensure guests enjoy a seamless experience while managing reservations and complaints, contributing to a supportive team environment. If you have a passion for exceptional service and communication skills, apply today!

Benefits

Medical, Dental and Vision Insurance

401(k) with company match

Same Day Pay

Vacation and Personal Days

Exclusive Discounts on Hotel Services

Online training courses

Employee Assistance Program

Qualifications

• Previous experience in customer-facing roles.
• Strong verbal and written communication skills.
• Familiarity with front desk operations.

Responsibilities

• Assisting guests with check-in and check-out.
• Handling room reservations and inquiries.
• Coordinating with other hotel departments.

Skills

Interpersonal skills

Customer service

Problem-solving

Communication

Education

High school diploma or equivalent

Tools

Property management systems (PMS)

Job description

Join Our Team at The Docent’s Collection – Portland, Maine!

The Docent’s Collection is seeking a Full-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

About Us:
The Docent’s Collection in Portland's historic Old Port offers more than just a place to stay, it provides a unique experience for discerning travelers. Team members play a crucial role in delivering this experience, working in private lofts equipped with modern kitchens, allowing guests to enjoy local Portland cuisine. Proudly ranked #3 on TripAdvisor, the Collection reflects a commitment to personalized and luxurious stays. This is an ideal environment for hospitality enthusiasts looking to be part of a supportive, close-knit team that values every contribution.

Why This Role?
Working as a Full-Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at The Docent’s Collection – Portland, Maine offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you’ll interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?
Comprehensive Benefits:Medical, Dental and Vision
Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts:Hotel, food, and beverage savings for personal travel
Professional Growth:Online training courses and Commonwealth University
Additional Support:Employee Assistance Program, jury duty leaves, bereavement leave, and more

Key Responsibilities for the Full-Time 3:00 p.m. to 11:00 p.m. Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for a Full-Time 3:00 p.m. to 11:00 p.m. Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.thedocentscollection.com/


At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Portland, Maine! Apply today!