Guest Service Agent

Hilton Dallas/Park Cities; Dallas (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discount on hotel stays

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Hospital indemnity insurance

Employee Referral Bonus Program

Job summary

The Hilton Dallas Park Cities is seeking an experienced Guest Services Agent to warmly greet guests, check them in, and ensure a seamless departure. You will use the hotel system to manage registrations, room assignments, and guest preferences while promoting hotel services.

Strong communication, patience, and a guest-first attitude are essential. This role offers a path for growth in a welcoming, hospitality-driven environment within Dallas’s Park Cities area.

Qualifications

• One year combined Front Desk experience in hospitality or related industry preferred.
• Excellent guest service orientation and communication skills.
• Ability to handle multiple tasks and resolve guest inquiries calmly.

Responsibilities

• Greet guests and check them in/out using the hotel system.
• Provide information about local area and hotel services.
• Upsell hotel services and packages to maximize occupancy.
• Assist guests with inquiries, requests, and issue resolution in a timely, friendly manner.
• Process payments, handle currency exchange, and assist with guest billing.

Skills

Front desk experience

Guest service

Communication

English proficiency

Tools

POS system

Job description

About The Opportunity

Practice Hospitality is seeking an experienced and hospitable Guest Service Agent to join the team at the Hilton Dallas Park Cities, the most beloved hotel in Dallas' affluent Park Cities neighborhood.

About The Hotel

Nestled in the heart of Dallas' most desirable neighborhood, Hilton Dallas Park Cities is a hotel that treats new friends like neighbors and neighbors like family. Committed to creating remarkable hospitality experiences that foster connection, it is integrated into the fabric of the neighborhood with interesting and exceptional service. Just minutes from Love Field, Hilton Dallas Park Cities the ideal home base for business, leisure and small group travel. With 230 guest rooms, 10,000 sq. ft. of meeting space, an inviting rooftop pool, grab-and-go that serves up healthy breakfast options and the hotel's bar open for drinks and small plates every evening, this is where good things happen, and all are welcome.

Job Role

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

Requirements

One year combined Front Desk experience in hospitality or related industry preferred.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts.

Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare moderately complex mathematical calculations without error.

Ability to listen effectively and comprehend the English language to understand and obtain instruction sand information.

Ability to see and hear in order to observe and detect signs of emergency situations.

Job Type

Full time-Non Exempt

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount on hotel stays
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Hospital indemnity insurance
• Eligible to participate in the Employee Referral Bonus Program.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

EOE |Disabled |Veteran

Practice Hospitality is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Practice Hospitality's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, teammate activities, access to facilities and programs and general treatment during employment.

Source: Hospitality Online