Guest Service Agent

Skybokx109; Connecticut; On-site; USD 60,000 - 80,000; Full time

Job summary

A hospitality establishment in Connecticut is seeking a friendly Guest Services Agent to provide excellent customer service. Responsibilities include checking guests in and out, answering inquiries, and acting as a cashier. Ideal candidates should have outstanding guest service skills, be willing to work a flexible schedule, and possess basic computer and math skills. A competitive compensation package is offered, along with benefits such as paid vacation and health insurance.

Benefits

Competitive compensation

Professional development and growth

Paid personal and vacation time

Company-sponsored medical plans

401k retirement plan

Go Hilton Team Member Travel Program

Qualifications

• Excellent customer service skills.
• Pleasant, well-groomed appearance.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer phones and greet guests.
• Check guests into and out of the hotel.
• Act as cashier and take reservations.

Skills

Outstanding guest service skills

Basic computer skills

Ability to remain calm in stressful situations

Ability to read and write

Basic math skills

Education

High school diploma or equivalent required

College degree preferred

Job description

We are looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be our newest guest services agent!

Benefits

• Competitive compensation
• Professional development and growth
• Paid personal and vacation time
• Company-sponsored medical plans including health insurance, dental, vision, life,
• 401k retirement plan
• Go Hilton Team Member Travel Program

Compensation: $17.00

Who this Job Will Job Appeal To

• This position is perfect for people that love to provide excellent customer service.

The Ideal Candidate for this Position

• Friendly, outgoing, individuals that possess outstanding guest service skills. Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations.

What You Will Be Doing

• Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.

Who You Will Be Working With

• The front office is staffed by Guest Service Agents and a Guest Services Manager. You will also closely interact with bell/valet staff, housekeeping staff, maintenance, and food and beverage staff.

Job Description

• Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.

Job Requirements

• High school diploma or equivalent required, college degree preferred.
• Minimum one year hotel front desk experience preferred.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.