Guest Service Agent

Drury Hotels; City of Frankenmuth (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts and free room nights

Mentorship and development

Company-matched 401(k)

Award-winning workplace

Job summary

Drury Hotels in Frankenmuth, MI is seeking a friendly front desk associate to welcome guests, check them in and out, and promote our programs. You will assist with breakfast and the 5:30 p.m. Kickback service, including setup and guest service.

We value a warm, customer-focused approach, strong money-handling skills, and basic English communication. This role offers flexible scheduling, team support, and opportunities for growth and development.

Qualifications

• Warm and friendly manner when interacting with the public.
• Attention to detail while multitasking.
• English language proficiency for direction and communication.

Responsibilities

• Greet guests and assist at front desk with check-in/out.
• Promote company programs and maintain guest records.
• Handle cash, monitor guest satisfaction, and resolve issues.
• Assist with breakfast and Kickback service, including setup and cleanup.
• Uphold high integrity, service, and hospitality.

Skills

Customer service

Attention to detail

Money handling

English communication

Independent work

Job description

Property Location:

260 South Main Street - Frankenmuth, Michigan 48734

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There’s a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are … and well compensated for all you accomplish.

• _Incentives -_Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• _Career growth -_Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• _Health and well-being -_Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• _Retirement -_Company-matched 401(k)

• Award-winning- Ranked among Newsweek’s America’s Greatest Workplaces 2025

Starting at $15.00

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!