Guest Service Agent

Hilton; Boston (MA); On-site; USD 45,000 - 48,000; Full time

Job summary

Hilton in Boston is seeking a Guest Service Agent to warmly welcome guests, manage efficient check-in and check-out, and share local knowledge. You will assist with room assignments, process payments, and provide outstanding hospitality.

The role emphasizes delivering memorable guest experiences, upselling hotel amenities, and resolving issues with care. Join a team focused on warmth, integrity, leadership, teamwork, ownership, and urgency to make every stay exceptional.

Qualifications

• Demonstrates passion for hospitality and guest service.
• Strong communication and interpersonal skills.
• Ability to upsell hotel amenities to guests.

Responsibilities

• Greet guests on arrival and complete check-in, verify details, assign rooms, issue keys, and assist with bell service.
• Process guest departures, verify charges, handle payments, and issue receipts using the POS system.
• Provide knowledge about hotel offerings, room types, rates, promotions, and local information to guest inquiries.
• Promote hotel services and upsell amenities to maximize revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage communications effectively.

Skills

Hospitality

Job description

Job Identification: 225385

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary $33.20

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check‑in and check‑out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

• Support efficient check‑out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately

• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

• Promote hotel services: Use up‑selling techniques to recommend hotel amenities and maximize room and service revenue

• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/) , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.