Guest Security & Safety Specialist

Hard Rock Hotel Cancun; Bristol, Northern (VA, KY); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Hard Rock Hotel Cancun is seeking a Security Team Member to provide comprehensive security coverage across the property, ensuring patron and team member safety while safeguarding assets. The role fosters a guest-oriented, professional demeanor and adherence to policies and gaming regulations.

Responsibilities include maintaining security, handling incidents, emergency assistance, and guiding guests on property information and directions.

Qualifications

• High School Diploma or equivalent and 1 year of guest service experience.
• 1 year of security-related experience preferred.
• Must obtain and maintain licenses/certifications per Federal, State, and Virginia Lottery.
• Background check and drug screening required.
• Must be at least 21 years old.
• CPR/AED certification and Bloodborne Pathogen training.
• Ability to work holidays and weekends, and flexible shifts.

Responsibilities

• Maintain security throughout the property.
• Responsible for the security and safety of patrons and employees during assigned shift.
• Safeguards Company assets during shift times.
• Prepare detailed incident reports in a clear and precise manner.
• Enforce policies and procedures per Internal Controls and Gaming Regulations during shifts.
• Assist in the event of an emergency.
• Assist patrons with inquiries and directions.
• Perform work regularly and adhere to Virginia Lottery Regulations.

Skills

Guest service

Communication

Report writing

Emergency response

Education

High School Diploma or equivalent

Tools

Radios

Job description

Hard Rock Hotel Cancun is seeking a Security Team Member to provide comprehensive security coverage across the property, ensuring patron and team member safety while safeguarding assets. The role fosters a guest-oriented, professional demeanor and adherence to policies and gaming regulations.

Responsibilities include maintaining security, handling incidents, emergency assistance, and guiding guests on property information and directions.