Guest Sales Associate, West Loop

EWC Growth LLC.; Chicago, Northern (IL, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Complementary waxing services

Skincare product discount

401(k) plan

Sick leave

Life and disability insurance

FSAs

Pre-tax commuter benefits

Training programs

Job summary

EWC Growth LLC is seeking a Guest Service Associate to deliver an exceptional guest experience while supporting sales goals and front-desk operations in Chicago. You will upsell services, educate guests on Wax Passes, and assist with daily admin tasks in a fast-paced environment.

Strong communication and interpersonal skills are essential, along with the ability to work flexible hours, including weekends. Join us to maintain a welcoming center and contribute to a memorable guest visit.

Qualifications

• High school diploma or GED required.
• 2+ years customer service or sales experience, preferably in retail.
• Exceptional interpersonal skills and communication abilities.
• Positive demeanor with strong attention to detail.
• Flexibility to work weekends/evenings and events.

Responsibilities

• Develop thorough understanding of EWC services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Assist management with opening/closing and daily admin tasks.
• Process check-ins/outs, payments, refunds and reservations.
• Inform guests about pre-booking benefits and app usage for rescheduling.
• Organize the reservation book based on guest requests.
• Maintain clean, organized lobby and restrooms.
• Adhere to dress code and use provided scripts for consistency.

Skills

Interpersonal skills

Communication

Sales ability

Education

High school diploma or GED

Job description

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products & various waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
• Confirm each guest service(s) and offer recommended/related add on service(s)
• Administer check-ins and check-outs, processing payments, refunds and reservation requests
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

• High school diploma or GED
• 2+ years customer service experience or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Good time management and organizational skills
• Flexibility to perform external or internal events may be required
• Ability to work flexible days and hours, including weekends/evenings
• Exude a positive, friendly, and personable demeanor
• Ability to receive and provide feedback
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Physical Demands
While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

• $17.50 per hour (determined based on experience) + up to $1,600 in annual commissions

• Complementary Waxing Services
• 50% Off Our Exclusive Skincare Retail Products
• 401(k) Plan (for eligible employees)
• Sick Leave
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.