Guest Sales Associate, 75th & Columbus

EWC Growth; New York (NY); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Complimentary waxing

50% skincare discount

401(k) plan

Paid time off

Life & disability insurance

FSAs & dependent care

Pre-tax commuter benefits

Career development

Job summary

EWC Growth is seeking a Guest Service Associate in New York to deliver an exceptional guest experience while achieving sales goals. You will educate guests on products, upsell services, and support management with daily tasks.

The role requires a polished, friendly demeanor and a commitment to our service standards. Responsibilities include check-ins/outs, processing payments, and guiding guests through reservations and the app.

Qualifications

• High school diploma or GED.
• 2+ years customer service or sales experience.
• Excellent written and verbal communication with strong attention to detail.
• Flexible to work evenings and weekends.

Responsibilities

• Develop thorough understanding of EWC services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Handle check-ins, check-outs, payments, refunds, and reservations.
• Assist management with daily administrative tasks.
• Maintain a clean, organized lobby and restrooms.

Skills

Customer service

Sales experience

Excellent communication

Team player

Education

High school diploma or GED

Tools

POS experience

Job description

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products & various waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
• Confirm each guest service(s) and offer recommended/related add on service(s)
• Administer check-ins and check-outs, processing payments, refunds and reservation requests
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

• High school diploma or GED
• Exposure to luxury service preferred
• 2+ years customer service experience or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Good time management and organizational skills
• Flexibility to perform external or internal events may be required
• Ability to work flexible days and hours, including weekends/evenings
• Exude a positive, friendly, and personable demeanor
• Ability to receive and provide feedback
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Physical DemandsWhile performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

• $17.50 per hour (determined based on experience) + up to $1,600 in annual commissions

• Complementary Waxing Services
• 50% Off Our Exclusive Skincare Retail Products
• 401(k) Plan (for eligible employees)
• Paid Time Off & Sick Leave
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.