Guest Sales Associate, Lincoln Park

EWC Growth; Chicago (IL); Hybrid; USD 49,594,000 - 63,370,000; Full time

Benefits offered by this job

Complementary Waxing Services

50% Off Our Exclusive Skincare Retail

401(k) Plan

Sick Leave

Company-Paid Life and Disability

FSA & Dependent Care

Pre-Tax Commute Benefits

Training and career pathing

Job summary

EWC Growth is seeking a Guest Service Associate to deliver exceptional guest experiences while meeting sales goals and assisting management with daily tasks.

You will learn EWC services and products, upsell waxing and retail, and guide guests on Wax Passes. The role requires reliability, strong communication, and a friendly demeanor to maintain a welcoming environment.

Qualifications

• High school diploma or GED required.
• 2+ years in customer service or sales, retail preferred.
• Exceptional interpersonal skills.
• Excellent written and verbal communication with attention to detail.
• Good time management and organization.

Responsibilities

• Understand and communicate European Wax Center services and products clearly.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on Wax Passes benefits and savings.
• Assist with check-ins, check-outs, payments, refunds, and reservations.
• Inform guests about pre-booking benefits and app usage for rescheduling.
• Organize reservation book according to guest requests and staff availability.
• Perform opening and closing procedures for the center.
• Maintain a clean, safe, and welcoming lobby and restrooms.

Skills

Interpersonal skills

Written & verbal comms

Time management

Organizational skills

Customer service

Sales experience

Education

High school diploma or GED

Job description

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products & various waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
• Confirm each guest service(s) and offer recommended/related add on service(s)
• Administer check-ins and check-outs, processing payments, refunds and reservation requests
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

• High school diploma or GED
• 2+ years customer service experience or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Good time management and organizational skills
• Flexibility to perform external or internal events may be required
• Ability to work flexible days and hours, including weekends/evenings
• Exude a positive, friendly, and personable demeanor
• Ability to receive and provide feedback
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Physical Demands

While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

• $17.50 per hour (determined based on experience) + up to $1,600 in annual commissions

• Complementary Waxing Services
• 50% Off Our Exclusive Skincare Retail Products
• 401(k) Plan (for eligible employees)
• Sick Leave
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process. #LI-DNI