Guest Experience & Sales Associate — Flexible Hours

EWC Growth; Brookline (MA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Complementary waxing

Discount skincare

401(k) plan

Sick leave

Life and disability insurance

FSA & dependent care

Commuter benefits

Career development

Job summary

EWC Growth seeks a Guest Service Associate to deliver an exceptional guest experience while meeting sales goals and assisting management with daily tasks.

The role requires educating guests on products and services, processing payments, and maintaining a welcoming environment in a high-end setting. Strong communication and flexible availability are valued.

Qualifications

• Minimum high school diploma or GED.
• 2+ years in customer service or retail sales.
• Ability to work flexible days, including weekends/evenings.
• Excellent written and verbal communication.

Responsibilities

• Understand European Wax Center services and products.
• Upsell retail products and waxing services.
• Educate guests on Wax Pass benefits.
• Process payments, refunds and reservations.
• Open/close center and maintain a clean environment.

Skills

Interpersonal skills

Customer service

Communication skills

Time management

Education

High school diploma or GED

Job description

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products & various waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
• Confirm each guest service(s) and offer recommended/related add on service(s)
• Administer check-ins and check-outs, processing payments, refunds and reservation requests
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

• High school diploma or GED
• Exposure to luxury service preferred
• 2+ years customer service experience or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Good time management and organizational skills
• Flexibility to perform external or internal events may be required
• Ability to work flexible days and hours, including weekends/evenings
• Exude a positive, friendly, and personable demeanor
• Ability to receive and provide feedback
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Physical Demands

While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

• $17.50 per hour (determined based on experience) + up to $1,600 in annual commissions

• Complementary Waxing Services
• 50% Off Our Exclusive Skincare Retail Products
• 401(k) Plan
• Sick Leave
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process. #LI-DNI