Guest Sales Associate, Hanover

European Wax Center; Hanover (MA); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Complementary Waxing Services

50% Off

401(k)

Sick Leave

Life and Disability Insurance

FSA/Dependent Care Benefits

Pre-Tax Commuter & Transportation

Training & Career Growth

Job summary

European Wax Center is seeking a Guest Service Associate to deliver an exceptional guest experience while meeting sales targets. You will upsell retail products and waxing services, educate guests about Wax Passes, and assist with check-ins, payments, and reservations.

The role requires a polished appearance and strong communication, with flexibility for varied shifts. Join a team focused on customer care, store cleanliness, and a welcoming atmosphere, with opportunities for growth and ongoing

Qualifications

• High school diploma or GED is required.
• 2+ years customer service or sales experience, preferably in a retail environment.
• Ability to lift and/or move items over 25 pounds.

Responsibilities

• Create an exceptional guest experience while achieving sales goals.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Administer check-ins/check-outs and process payments, refunds and reservations.
• Assist management with daily administrative tasks.
• Maintain a clean, welcoming lobby and restrooms.

Skills

Interpersonal skills

Verbal communication

Written communication

Time management

Flexibility

Professional appearance

Education

High school diploma or GED

Job description

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include: Develop a thorough understanding of European Wax Center services and products Upsell and cross-sell retail products & various waxing services Educate guests on benefits and savings of Wax Passes Arrive to work timely following the appropriate dress code, including wearing of the required name tag Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location Confirm each guest service(s) and offer recommended/related add on service(s) Administer check-ins and check-outs, processing payments, refunds and reservation requests Inform the guest of the pre-booking benefits and how to utilize the app to reschedule Organize the reservation book based on guest requests and associate availability Perform opening and closing procedures for the center Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms High school diploma or GED Exposure to luxury service preferred 2+ years customer service experience or sales experience, preferably in a retail environment Exceptional interpersonal skills Excellent written and verbal communication with strong attention to detail Good time management and organizational skills Flexibility to perform external or internal events may be required Ability to work flexible days and hours, including weekends/evenings Exude a positive, friendly, and personable demeanor Ability to receive and provide feedback Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook Physical Demands While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

$17.50 per hour (determined based on experience) + up to $1,600 in annual commissions

Benefits

• Complementary Waxing Services
• 50% Off
• Our Exclusive Skincare Retail Products
• 401(k) Plan
• Sick Leave
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process. #LI-DNI