Guest Sales Associate, Eastchester

EWC Growth; Town of Eastchester (NY); Presencial; USD 19.889 - 28.326; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

$17.50 per hour + Commission + Monthly Performance Bonus

Complementary Waxing Services

50% Off Exclusive Skincare Products

401(k) Retirement Plan with Company Match

Paid Time Off & Sick Leave

Company-Paid Life and Disability Insurance

Flexible Spending Accounts

Transportation Benefits

Ongoing training and career pathing opportunities

Descripción de la vacante

A leading waxing services provider in Eastchester is looking for a Guest Service Associate. The associate will create exceptional guest experiences while assisting with daily tasks and sales goals. Responsibilities include upselling services, administering check-ins and check-outs, and educating guests on products. Candidates should have excellent interpersonal skills and 2+ years of customer service experience. Benefits include competitive pay, flexible hours, and ongoing training opportunities.

Formación

• 2+ years customer service or sales experience, preferably in retail.
• Flexibility to work flexible days and hours, including weekends/evenings.
• Ability to maintain a professional appearance at all times.

Responsabilidades

• Develop understanding of services and products.
• Upsell and cross-sell retail products and services.
• Administer check-ins, check-outs, and payments.
• Maintain a clean and organized environment.

Conocimientos

Exceptional interpersonal skills

Excellent communication

Good time management

Organizational skills

Positive demeanor

Educación

High school diploma or GED

Descripción del empleo

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:

Responsibilities

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products & various waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
• Confirm each guest service(s) and offer recommended/related add on service(s)
• Administer check-ins and check-outs, processing payments, refunds and reservation requests
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Requirements

• High school diploma or GED
• Exposure to luxury service preferred
• 2+ years customer service experience or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Good time management and organizational skills
• Flexibility to perform external or internal events may be required
• Ability to work flexible days and hours, including weekends/evenings
• Exude a positive, friendly, and personable demeanor
• Ability to receive and provide feedback
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Physical Demands

While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

Benefits

• $17.50 per hour + Commission + Monthly Performance Bonus
• Complementary Waxing Services
• 50% Off Our Exclusive Skincare Retail Products
• 401(k) Retirement Plan with Company Match (for eligible employees)
• Paid Time Off & Sick Leave
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.