Guest Safety Specialist – Security Attendant (Flexible FT/PT)

Great Wolf Lodge; Colorado Springs (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Discounted vacations

Employee referral incentives

Great Wolf University access

Flexible scheduling

Well-being program

Job summary

Great Wolf Lodge is seeking a Security Attendant to maintain hotel security and guest safety, including monitoring CCTV and responding to incidents. The role requires evening/weekend availability and compliance with background checks and drug screening.

A full-time, part-time, and flexible schedule options are available to fit business needs. Join a team focused on safety, exceptional guest service, and professional conduct in a dynamic lodge environment, with opportunities for training and

Qualifications

• High School education or equivalent.
• Experience managing extensive CCTV arrays; comfortable operating and monitoring activities on-premises using CCTV systems, access control systems, and alarm systems.
• Willingness to work evenings, weekends, and Holidays depending on business demands.
• Successful completions of a criminal background check and drug screen.

Responsibilities

• Maintains the security and safety of the hotel, Guests, Pack Members and their property by providing constant vigilance in and around the hotel premises.
• Fills in security related job assignments
• Runs routine inspections of the hotel premises
• Acts promptly in the event of a circumstance that requires attention
• Assists Management in dealing with any incidents that arise within the hotel and produces detailed documentation of event
• Follows all Occupational Health & Safety rules upheld by the hotel
• Projects a professional and polished image that inspires confidence and trust
• Remains composed and behaves professionally during emotionally charged or stressful situations
• Provides guest service in every interaction with guests at the resort
• Helps manage risk, and uses contingency plans to face uncertainty and adapt to change
• Sorts through conflicting perspectives without taking sides. Is aware of personal biases and doesn't allow them to affect decisions

Skills

CCTV monitoring

Guest service

Situational awareness

Conflict de-escalation

Education

High School diploma or equivalent

Tools

CCTV systems

Access control systems

Alarm systems

Job description

Great Wolf Lodge is seeking a Security Attendant to maintain hotel security and guest safety, including monitoring CCTV and responding to incidents. The role requires evening/weekend availability and compliance with background checks and drug screening.

A full-time, part-time, and flexible schedule options are available to fit business needs. Join a team focused on safety, exceptional guest service, and professional conduct in a dynamic lodge environment, with opportunities for training and