Guest Safety Officer - Overnights (PT)

PENN Entertainment, Inc.; Los Angeles (CA); Sur place; USD 42 000 - 63 000; Plein temps

Résumé du poste

PENN Entertainment is seeking a Security Officer in the Los Angeles area focused on guest service and safety. You will patrol, respond to incidents, and coordinate with casino staff to support smooth operations.

The role emphasizes guest interaction, quick decision making, and the ability to work flexible hours in a dynamic gaming environment. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent.
• Effective communication (written and verbal).
• Previous customer service experience.
• Able to handle stressful situations dealing with the general public.
• Able to work in an environment with smoke and noise.
• Need tact when dealing with difficult customers.
• Ability to walk up and down stairs and on level surfaces.
• Identify and respond to potential problems and conflicts; defend self and others when needed.
• Able to move around all work areas; standing for long periods.
• Multitask across various posts and departments.

Responsabilités

• Provide superior service to guests and ensure a safe gaming experience.
• Maintain highly visible patrols to deter incidents and support safety.
• Coordinate with hotel and casino staff to enhance guest experience.
• Promote property promotions and events.
• Maintain public order and enforce safety rules; protect property and assets.
• Investigate disturbances in hotel, casino, or racing areas.
• Create fun and excitement with customers and build relationships.

Description du poste

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• This position is responsible for providing superior service to our guests.
• Must seek out opportunities to be of service.
• Maintain highly visible patrols to insure a safe gaming experience.
• Assure quality support to other departments so that they may serve guests more effectively.
• Promote the property promotions and events.
• Maintain public order and enforcing safety rules.
• Protecting property and assets.
• Investigate disturbances in the hotel, casino, or racing areas.
• Create fun and excitement with the customer.

Requirements

QUALIFICATIONS:

• High school diploma or equivalent.
• Effective communication (written and verbal).
• Previous customer service experience.
• Able to handle stressful situations dealing with the general public.
• Ability to work in an environment, which may be noisy and/or have excessive cigarette smoke.
• Need tact when dealing with difficult customers.
• Run on level surfaces, as well as, up and down stairs.
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time.
• Ability to multi tasking as required (security officers cover a wide variety of different posts and work with all departments).
• Required to initiate positive interactions with guests and employees.
• Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships.
• The ability to operate company motor vehicles.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.