Guest Room Quality Inspector

Stonebridge Hospitality Management; New York (NY); On-site; USD 30,000 - 34,000; Full time

Job summary

Stonebridge Hospitality Management is seeking a Room Inspector in New York, NY. You will inspect rooms after cleaning to ensure top cleanliness and guest satisfaction, and train room attendants to complete daily tasks efficiently.

The role requires standing for long periods, attention to detail, and the ability to move and lift up to 30 lbs. You’ll collaborate with front desk and house staff to meet brand standards.

Qualifications

• Be able to work in a standing position for long periods of time up to 8 hours a day.
• Ability to perform duties with attention to detail, speed, accuracy, and follow-through with minimal supervision.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.

Responsibilities

• Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
• Work with and train room attendants to ensure daily tasks are completed timely and accurately.
• In the event that rooms do not meet quality standards, room attendant should be sent back to correct any issues and room will not be released until it meets standards of cleanliness and brand requirements.
• Inspect housekeeping carts and closets to ensure that they are properly stocked.
• Ensure Loyalty Program Members’ rooms are ready and inspected prior to check-in time and ensure proper amenities are delivered.
• Work with house porters to maintain cleanliness of glass doors and windows through the assigned building
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to house porter.
• Maintain cleanliness of hotel hallways, stairwells and elevators (vacuum/carpet exaction).
• Support room attendants by cleaning and stripping guest rooms as needed
• Communicate with the Front Office staff of any housekeeping delays or issues and make necessary changes to room status.
• Fill out work order tickets as needed and ensure unacceptable rooms are not released back to inventory until items are addressed
• Ensure lines of communication are open with the house porter.
• Ensure work area is clean when finished.
• Maintain daily paperwork.
• Perform open and closing procedures for the Housekeeping department in the absence of the Executive Housekeeper and/or Housekeeping Supervisor.
• Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations.
• Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks.
• Performs any other duties as requested by supervisor.

Skills

Attention to detail

Stamina

Follow-through

Teamwork

Education

High school not required

Up to 1 month related experience or training

Job description

Stonebridge Hospitality Management is seeking a Room Inspector in New York, NY. You will inspect rooms after cleaning to ensure top cleanliness and guest satisfaction, and train room attendants to complete daily tasks efficiently.

The role requires standing for long periods, attention to detail, and the ability to move and lift up to 30 lbs. You’ll collaborate with front desk and house staff to meet brand standards.