Guest Room Operations & Dispatch Coordinator

Cactus Petes Resort Casino; Jackpot (NV); On-site; USD 22,041 - 30,307; Full time

Job summary

Cactus Pete’s Resort Casino in Jackpot, NV is seeking a Housekeeping Office Assistant to support clerical tasks and help ensure housekeeping services meet the resort’s standards.

The role requires teamwork, strong guest service, and prior hotel housekeeping experience. Must be able to work nights, weekends, and holidays; 21+ years old; a valid driver license is preferred. The position starts at $18.75 per hour with the standard benefits of a major employer.

Qualifications

• High School Diploma or equivalent preferred.
• General knowledge of Microsoft Word, Excel, and Outlook is preferred.
• Excellent communication and guest service skills are a must; friendly, outgoing and service oriented personality.
• One year of Hotel housekeeping experience or related field preferred.
• Able to work nights, weekends, holidays.
• Prior guest service experience required.
• Valid Driver License preferred.
• Knowledge of hotel service operations preferred.

Responsibilities

• Under close supervision, optimizes the function of the Housekeeping office by providing all facets of clerical support.
• Works collaboratively with management and team members to ensure that hotel Housekeeping services are delivered in accordance with Cactus Pete’s standards.
• Types memos, letters, reports and materials as assigned by Supervisor.
• Maintains departmental files.
• Designates Guest Room Attendant work assignments.
• Receives incoming calls from guest rooms and dispatches maintenance personnel as required.
• Responsible for computer data entry of all work orders and inspections.
• Maintains lost and found dispatch logs.
• Physically performs key checks and lost key searches.
• Maintains an orderly office work area.
• Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
• Organizes supply closet items.
• Maintains message boards in pre‑shift area.

Skills

Guest service

Communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Hospitality experience

Driver license

Hotel operations

Night/weekend shifts

Education

High School Diploma or equivalent

Tools

None

Job description

Cactus Pete’s Resort Casino in Jackpot, NV is seeking a Housekeeping Office Assistant to support clerical tasks and help ensure housekeeping services meet the resort’s standards.

The role requires teamwork, strong guest service, and prior hotel housekeeping experience. Must be able to work nights, weekends, and holidays; 21+ years old; a valid driver license is preferred. The position starts at $18.75 per hour with the standard benefits of a major employer.