Guest Room Inspector & Trainer

Onni Group of Companies; Seattle (WA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

3 weeks PTO

Annual education allowance up to $1,_0

Referral program

Free onsite parking

Housing discount after 1 year

Friends and family rates for hotel

Job summary

Onni Group of Companies in Seattle is seeking a Room Inspector to ensure designated guest rooms meet their cleaning and stocking standards. You will train Room and House Attendants and perform any related attendance duties as needed.

The role involves inspecting rooms, recording results, managing supplies, and addressing guest feedback in a professional manner. Must be able to work with minimal supervision and maintain confidentiality.

Qualifications

• Ability to read, write, understand, and communicate basic English.
• Solid knowledge of all duties related to the housekeeping department.
• Strong organization, attention to detail, interpersonal and multi-tasking skills.
• Excellent communication skills.
• Excellent customer service skills.
• The ability to work with minimal supervision and be self-motivated.
• Good computer skills including MS Excel, Word, Room management and guests requests programs, and email.
• Ability to learn all company training and safety materials.
• Proven ability to work cohesively with co-workers as part of a team.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Supervisory experience preferred.
• Flexible scheduled that may include holidays and weekend and any day of the week.

Responsibilities

• Thoroughly inspects all rooms for cleanliness and maintenance issues.
• Records inspection results and changes the status of rooms that are ready after rooms have passed inspection.
• Ensures proper use of inventory and supplies.
• Reports any missing, damaged or maintenance issues in rooms immediately.
• Resolves guest complaints in a professional and courteous manner.
• Communicates any guest issues and feedback to the management team to ensure appropriate actions are taken.
• Coordinates, prioritizes, and assigns responsibilities to Housekeeping staff in the absence of the manager.
• Complies with and ensures compliance with security procedures.
• Assists in training new housekeeping staff as needed.
• Assists with housekeeping and other duties as needed.
• Understands and follows all company, Environmental, Health, and Safety Management Programs.
• Enforces correct use of chemicals and equipment as trained.
• Checks all cleaning aids and equipment, ensuring compliance with hotel safety guidelines.
• Complies with and ensures compliance with key, radio and security procedures.
• Ensures housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
• Assists in cleaning guestrooms and processing laundry as needed.
• Performs other duties as required.

Skills

English literacy

Customer service

Communication skills

Attention to detail

Self-motivation

Teamwork

Tools

Excel

Word

Room management software

Email

Job description

Onni Group of Companies in Seattle is seeking a Room Inspector to ensure designated guest rooms meet their cleaning and stocking standards. You will train Room and House Attendants and perform any related attendance duties as needed.

The role involves inspecting rooms, recording results, managing supplies, and addressing guest feedback in a professional manner. Must be able to work with minimal supervision and maintain confidentiality.