Guest Room Experience Pro

Embassy-Suites-By-Hilton-Anaheim-South; Garden Grove (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance enrollment from day 1

Paid time off from day 1

Holiday pay from day 1

401(k) enrollment after 30 days

Hotel discounts

Professional development and promotion

Job summary

First Hospitality is seeking a Room Attendant for Embassy Suites by Hilton Anaheim South to maintain immaculate guest rooms and public areas to brand standards. You will create welcoming spaces and ensure every detail meets guest expectations.

Responsibilities include restocking amenities, addressing guest requests, and coordinating with Guest Services. This role emphasizes professionalism, safety procedures, and teamwork within a busy hotel environment.

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in primary language(s) used in the workplace.
• 8+ hours per day; stand and walk frequently throughout the workday.
• Lift, lower, and maneuver up to 30 pounds occasionally.
• Reach, bend, stoop, and pivot frequently throughout the workday.

Responsibilities

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Skills

Verbal communication

Written communication

Language proficiency

Job description

First Hospitality is seeking a Room Attendant for Embassy Suites by Hilton Anaheim South to maintain immaculate guest rooms and public areas to brand standards. You will create welcoming spaces and ensure every detail meets guest expectations.

Responsibilities include restocking amenities, addressing guest requests, and coordinating with Guest Services. This role emphasizes professionalism, safety procedures, and teamwork within a busy hotel environment.