Guest Room Care Specialist - Day Shift

Spring-Hill-Suite; Norfolk (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan Opportuni

Internal Promotion Opportunities

Medical, Dental, Vision, Voluntary Ben

Associate Travel Program Discounts

Job summary

Springhill Suites ODU in Norfolk, VA is seeking a Room Attendant to maintain cleanliness in guest rooms and assigned areas, ensuring guest satisfaction. Must be reliable, honest, and able to perform physically demanding tasks.

Responsibilities include cleaning rooms, stocking supplies, and completing daily reports, with additional duties as assigned by the Executive Housekeeper. Weekend and holiday availability is often required.

Qualifications

• High school diploma or equivalent preferred.
• Physical requirements include standing, speaking, hearing, reading, writing, able to carry between 30-40 lbs., walking, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs.

Responsibilities

• Cleans and prepares guest rooms for occupancy through proper application of company specified cleaning procedures.
• Maintains and stocks carts with specified quantities of required supplies to adequately clean assigned rooms.
• Completes the Room Attendant Daily Report, correctly identifies the status of each assigned room, and reports any maintenance problems or product shortages.
• Maintains security for guests and property by keeping room doors locked at all times; reporting any suspicious activity by guests or others; properly labeling lost and found articles and turning them in to the hotel; observing all other security and safety regulations
• Performs other tasks as assigned by the Executive Housekeeper, (i.e. delivering or returning on-loan equipment, vacuuming corridors, cleaning public or employee restrooms, washing windows, working in the laundry, checking rooms, or training other employees, etc.)
• Maintain a clean, neat and orderly work area.
• Promptly and courteously handle guest complaints when needed.
• Keeps linen room locked and linen cart neat and organized according to standards.
• Reports lost and found articles to supervisor.

Education

High school diploma or equivalent preferred

Job description

Springhill Suites ODU in Norfolk, VA is seeking a Room Attendant to maintain cleanliness in guest rooms and assigned areas, ensuring guest satisfaction. Must be reliable, honest, and able to perform physically demanding tasks.

Responsibilities include cleaning rooms, stocking supplies, and completing daily reports, with additional duties as assigned by the Executive Housekeeper. Weekend and holiday availability is often required.