Guest Room Care Specialist

Texas Western Management Partners; Texarkana (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Texas Western Management Partners is seeking a diligent housekeeping associate to clean and service assigned guest rooms and bathrooms in a timely and organized manner, following brand standards. You will change sheets, make beds, vacuum stay-overs and check-outs, dust all surfaces, and notify the front desk when rooms are ready.

A friendly, professional appearance and a proactive approach to guest requests are essential.

Responsibilities

• Cleans and services assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards.
• Changes sheets, makes beds and vacuum in both stay-over and check out guest rooms.
• Dusts entire guest room including tables, nightstands, dressers, light fixtures, televisions, air condition units, and window ledges in all rooms.
• Cleans all mirrors.
• Notifies guest services (front desk) when service is complete so rooms may be sold.
• Reports any room unable to be serviced within appropriate time standards to the supervisor.
• Reports needed repairs of unsafe conditions to the supervisor.
• Responds to requests from guests, supervisors or management in a timely and efficient manner.
• Maintains linen cart and supplies neat and organized to department standards.
• Maintains the security of equipment, keys, and supplies issued each day.
• Reports lost and found articles to the supervisor.
• Replaces light bulbs
• Transports trash and waste to disposal area.
• Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.
• Cleans rooms in accordance to the specific brand and company minutes per room standardFollows procedures for team cleaning and self-inspecting program.Responds quickly to guest requests in a friendly manner. Reports appropriate complaints or requests to the appropriate department. Follows up to ensure guest satisfaction.
• Keeps maid station clean and organized, and makes rollaway beds.
• Provides a professional image at all times through appearance and dress.Follows company policies and procedures.Note: Other duties as assigned by supervisor or management

Job description

Texas Western Management Partners is seeking a diligent housekeeping associate to clean and service assigned guest rooms and bathrooms in a timely and organized manner, following brand standards. You will change sheets, make beds, vacuum stay-overs and check-outs, dust all surfaces, and notify the front desk when rooms are ready.

A friendly, professional appearance and a proactive approach to guest requests are essential.