Guest Room Attendant - Requisition #450779

Pechanga; Temecula (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Pechanga Resort Casino seeks a Guest Room Attendant to clean and service guest rooms to the hotel’s cleanliness standards. The role requires adherence to safety, grooming, and department policies while delivering Four Diamond service.

No prior experience is required; a high school diploma or GED is accepted. Ability to read simple instructions, handle currency calculations, and maintain a positive, flexible attitude is essential for success in a fast-paced, diverse environment.

Qualifications

• High school diploma or GED required.
• No prior experience or training required.
• Must qualify to obtain Class “H” gaming license.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Mathematical ability to perform basic currency, weight, volume, and distance calculations.

Responsibilities

• Adhere to department standards and procedures for entry and general cleaning of all hotel rooms.
• Promptly respond to guest requests in a professional and efficient manner.
• Use deep cleaning equipment to perform cleaning within hotel rooms and corridors.
• Maintain assigned areas and report deficiencies to supervisor for follow-up.
• Maintain uniform, grooming, and conduct per department standards.
• Comply with all departmental service guarantees and resort policies.

Skills

Excellent guest service

Excellent communication

Self-starter

Positive attitude

Work well in diverse environment

Flexible schedule

Education

High School Diploma or GED

Job description

GENERAL SUMMARY

The Guest Room Attendant cleans and services guest rooms as assigned, according to the hotel's standards of cleanliness.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to guest service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES

• Adhere to department standards and procedures for entry and general cleaning of all hotel rooms.
• Promptly respond to guest requests in a professional and efficient manner.
• Use deep cleaning equipment to perform all facets of cleaning within hotel rooms and corridors.
• Ensure all assigned areas are maintained and any deficiencies in assigned area are reported to supervisor for follow-up.
• Adhere to all key, pager, and radio policies and procedures within department.
• Perform all tasks as assigned by management.
• Maintain uniform, grooming, and conduct in accordance with department standards.
• Comply with all departmental service guarantees.
• Comply with Resort policies and procedures.
• Keep immediate supervisor informed of all problems or unusual events and/or refers difficult situations to his/her attention for handling.
• Attend all Human Resources and department training sessions.
• Attend all Pre-shifts.
• Report any unusual activity to management.
• Familiar with all safety and emergency procedures.
• Maintain favorable working relationships with all departments and Team Members, to foster and promote a cooperative and harmonious work environment.
• Other duties as assigned.

ACCOUNTABILITY

This position has no supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING

A High School Diploma or General Education Degree (GED) is required. No prior experience or training is required to successfully perform this job.

COMMUNICATION SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.

MATHEMATICAL SKILLS

Ability to add and subtract two-digit numbers, and ability to multiply and divide by 10 and 100. Ability to perform these operations using units of U.S. currency, weight measurement, volume, and distance.

REASONING ABILITY

Ability to use reasoning and understanding to carry out detailed, but uninvolved, written or oral instructions. Ability to deal with problems while remaining flexible and adaptable to help ensure the desired outcome.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify to obtain and maintain a Class “H” gaming license.

SKILLS/ABILITIES

• Ability to logically and independently plan, organize, and complete work in a timely manner.
• Ability to perceive quality of work, read material, and review documents; receive instructions and hear inquiries from guests or staff.
• Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
• Ability to maintain attendance in conformance with standards.
• Must have excellent people and communication skills.
• Must be a self-starter who is highly motivated and resourceful.
• Must be able to work with a positive attitude in a fast-paced and culturally diverse environment.
• Must be able to take direction and follow through with assigned tasks.
• Must demonstrate excellent guest service.
• Must be flexible and willing to work nights, weekends, and holidays.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.