Guest Room Attendant - Personal Service & Cleanliness

Irvine Company; Irvine (CA); Presencial; USD 34.000 - 42.000; Jornada completa

Descripción de la vacante

Hotel Irvine in Irvine, CA is seeking a dedicated Housekeeper to maintain cleanliness in guest rooms and corridors, including storage and supplies areas. The role emphasizes guest satisfaction, safety practices, and professional service.

You will follow procedures, stock supplies, make beds, vacuum, and respond to guest needs while upholding hotel standards. Prior housekeeping experience is preferred; strong multitasking, initiative, and customer service are valued.

Formación

• Experience in hotel housekeeping or similar, preferred.
• Ability to handle multiple tasks.
• Demonstrate initiative, personal awareness, professionalism, positive attitude, and integrity.
• Exercise a high quality of customer service and leadership in all areas of performance.

Responsabilidades

• Follow payroll and key sign out procedures.
• Read and understand the work report/room assignment sheet and procedures.
• Pick up and ensure the supplies caddie is adequately and properly stocked.
• Clean, dust, sanitize and supply all guest rooms (including bathrooms) assigned daily, according to procedures.
• Provide personalized service during stay-over housekeeping service. Examples: pairing shoes, organizing toiletries on a wash cloth, folding guest garments.
• Make the bed(s) and vacuum in a guest room.
• Follow proper reporting procedure, which include when a room is found clean, guests refused service, or is a sleep out room to always contact the office coordinator so that another room can be assigned and marked accordingly.
• Use hotel procedures for call backs on "Do Not Disturb/Privacy" rooms.
• Maintain well organized, clean housekeeping cart and keep supplies well stocked.
• Inspect areas of the room to ensure all items are stocked in orderly fashion. Refill all supplies including bathroom and closet amenities.
• Keep corridors clean, neat and free of litter in all assigned areas.
• Retrieve and then maintain the linen closet in a clean, neat and orderly fashion.
• Restock all supplies and equipment at the end of a shift.
• Remove room service glassware from room, when necessary, and notify supervisor to arrange for pickup.
• Maintain ‘pars’ established in all guest rooms for linens supplies and furniture (as needed).
• Notice and report to supervisor any damage or repairs needed in assigned areas.
• Observe uniform and dress standards on a daily basis.
• Offer any assistance possible to guests.
• Properly use all cleaning supplies and equipment.
• Respond properly to any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by supervisor or manager.
• Maintain a professional demeanor at all times to everyone.
• Embody mission, vision and values of the hotel daily.

Conocimientos

Hotel housekeeping

Multitasking

Customer service

Professionalism

Descripción del empleo

Hotel Irvine in Irvine, CA is seeking a dedicated Housekeeper to maintain cleanliness in guest rooms and corridors, including storage and supplies areas. The role emphasizes guest satisfaction, safety practices, and professional service.

You will follow procedures, stock supplies, make beds, vacuum, and respond to guest needs while upholding hotel standards. Prior housekeeping experience is preferred; strong multitasking, initiative, and customer service are valued.