Guest Room Attendant | Hamilton Courtyard

Shaner Hotels; Hamilton (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Room Attendant for their Hamilton location. This role is crucial for maintaining the high standards of cleanliness and guest satisfaction. You will be responsible for cleaning and servicing guest rooms, handling guest complaints, and ensuring compliance with safety and housekeeping procedures. If you take pride in delivering exceptional service and enjoy a dynamic work environment, this opportunity is perfect for you. Join a team that values quality and commitment to guest service in a vibrant community.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to communicate effectively with guests and co-workers.

Responsibilities

• Clean guest rooms as assigned, ensuring established standards of cleanliness.
• Report maintenance deficiencies and handle guest requests or complaints.

Skills

Cleaning Experience

Guest Communication

Chemical Handling Knowledge

Bilingual (English/Spanish)

Job description

Guest Room Attendant | Hamilton Courtyard

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• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain standards of quality and cleanliness throughout daily assignments.
• Observe all house and safety rules, housekeeping room procedures, and security procedures.
• Clean and service assigned guest rooms by category priority according to franchise and hotel standards.
• Return and restock cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintain standards of quality and cleanliness throughout daily assignments.
• Observe all house and safety rules, housekeeping room procedures, and security procedures.
• Clean and service assigned guest rooms by category priority according to franchise and hotel standards.
• Return and restock cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay, and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with top Hospitality Brands including independent locations. We provide a variety of services for investors, hotel owners, and brands—including hotel development, design and construction, e-commerce, and revenue management. Visit our website at www.shanercorp.com.

About The Team

Shaner Hotels has an excellent opportunity at the Courtyard Hamilton, located in trendy Hamilton, OH. Situated in downtown Hamilton and just minutes from Cincinnati, this Courtyard offers exceptional guest service, first-rate amenities, and access to various family-friendly destinations. If you are committed to providing top-tier guest service and take pride in your work, we would like to speak with you!