Guest Room Attendant — Fresh, Welcoming Spaces

IHG; Naperville (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

IHG in Naperville, IL is seeking a Room Attendant to maintain immaculate rooms and create a welcoming environment for guests. You will be on your feet most of the day and assist guests with their needs, contributing to a positive guest experience.

The role requires physical stamina, ability to lift up to 50 lbs, and flexibility to work nights and weekends. A team-focused mindset and adherence to safety procedures are essential.

Qualifications

• Physical role requiring standing most of the day.
• Ability to lift up to 50 pounds and push/pull heavy objects.
• Bend and kneel to complete activities.
• Basic reading, writing, and math skills.
• Flexible shifts including nights, weekends, and holidays.

Responsibilities

• Ensure rooms meet high standards of cleanliness and presentation.
• Assist guests with requests (toothbrushes, directions).
• Update supervisor on room service progress and repairs needs.
• Follow safety procedures and wear PPE as required.
• Manage supplies to minimize waste and track lost and found items.
• Work with other departments to ensure quality service.
• Support deep cleaning tasks and occasional turn-down duties.
• Log and report lost and found items per procedures.

Skills

Fitness

Heavy lifting

Teamwork

Flexibility

Basic literacy

Customer service

Job description

IHG in Naperville, IL is seeking a Room Attendant to maintain immaculate rooms and create a welcoming environment for guests. You will be on your feet most of the day and assist guests with their needs, contributing to a positive guest experience.

The role requires physical stamina, ability to lift up to 50 lbs, and flexibility to work nights and weekends. A team-focused mindset and adherence to safety procedures are essential.