Guest Room Attendant – Elevate Guest Experience

The National Hotel Miami Beach; Miami Beach (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) Match

Medical Insurance

Dental Insurance

Vision Insurance

Complimentary Parking

Complimentary Meals

Vacation Time

Life Insurance

Paid Time Off

Career Growth

Job summary

The National Hotel Miami Beach is seeking a dedicated Room Attendant to maintain pristine guest rooms and common areas. You will ensure rooms are clean, stocked, and welcoming, while upholding the hotel’s high service standards throughout busy shifts.

Responsibilities include stripping beds, replacing linens, assisting guests, and reporting maintenance issues. A high school diploma and hospitality experience are preferred; candidates must be able to work weekends and holidays.

Qualifications

• Must have completed High School or GED Diploma.
• Experience as a Room Attendant preferably in a five-star international hotel. Hospitality and Tourism experience preferred.

Responsibilities

• Ensure that guest rooms are fully stocked, clean and acceptable to customers.
• Check with the front desk about guest check-outs each day, and also check the room, as well as the bathroom and closet, to be sure that guests have vacated and removed their belongings from the room.
• Check over the inventory of room furnishings after guests depart and if there is any damage to the room or if items have been left behind, it is the duty of the room attendant to report it to his supervisor or hotel management.
• Visit guest rooms, stripping the beds and replacing fresh linens and providing clean towels to guests.
• Vacuum any carpeted areas of the room and clean floors and upholstery such as couches and chairs.
• Provide light cleaning including dusting, vacuuming, cleaning the bathroom, washing windows and mirrors and emptying garbage before new guests arrive.
• Clean carefully all your assigned rooms, keeping in mind the details and National Hotel standards.
• As associate you have to follow the professional appearance established by The National Hotel, taking great care in your personal appearance.
• As a Hospitality Employee you must be willing to assist with all demands within the scope of what is being asked to do.
• Turn in any items that have been left behind by guests and ensure that all appliances, televisions, telephones, and heating and cooling systems are functioning properly.
• Often provide complimentary turn-down service for guests, provide them with extra pillows or towels upon request, pick up and drop off dry cleaning, shine shoes and perform seamstress duties.
• Ensure guest privacy by being careful only to enter rooms when they are empty so as not to intrude upon guests.
• Take every opportunity to impress the guest.
• Smile, make eye contact and greet guests immediately upon each encounter.
• Wear uniform and name tag with pride
• Be groomed according to The National Standards
• Properly handle special requests
• Anticipate and exceed guest expectations.
• Follow correct procedures for entering a guest room.
• Keep voices and other noise low on guest floors, especially in the morning.
• If necessary, assist guests with their luggage.
• Promptly respond to and resolve guest complaints.
• Deliver cribs and other requests to guest rooms.
• Make sure you do all your assignments during your 8 working hours, it is not permit to leave any dirty room under any circumstance, only if the housekeeping manager agree with special situation like a late c/o at 5pm.
• Properly use chemicals, cleaners, and cleaning equipment (reading).
• Assist in other housekeeping or maintenance responsibilities, if needed.
• Turns in articles found in public areas to lost and found.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Assist other housekeeping staff members in maintaining clean and organized work and public areas.
• Take every opportunity to impress the guest.
• Promptly respond to and resolve guest complaints.
• Anticipate and exceed guest expectations.
• Smile, make eye contact and greet guests immediately upon each encounter.
• Wear uniform and name tag with pride.
• Be groomed according to company standards.
• Handle special requests properly.
• Follow correct procedures for entering a guest room.
• Keep voices and other noise low on guest floors, especially in the morning.
• Be an enthusiastic, helpful, and positive member of the team.
• Be professional, responsible, and mature in conduct and behavior.
• Be understanding of, encouraging to, and friendly with all co-workers and supervisors.
• Communicate pertinent information to supervisor and co-workers.
• Care for co-workers’ rooms, carts, and equipment.
• Respond positively to new ideas.
• Accept critical/developmental feedback openly.
• Report to work on time.
• Give adequate notice of if you are going to miss work.
• Work flexible schedule to include weekends and holidays.
• At all times projects a favorable image of The National Management Services to the public.

Skills

English proficiency

Customer service

Attention to detail

Multitasking

Teamwork

Education

High School or GED Diploma

Job description

The National Hotel Miami Beach is seeking a dedicated Room Attendant to maintain pristine guest rooms and common areas. You will ensure rooms are clean, stocked, and welcoming, while upholding the hotel’s high service standards throughout busy shifts.

Responsibilities include stripping beds, replacing linens, assisting guests, and reporting maintenance issues. A high school diploma and hospitality experience are preferred; candidates must be able to work weekends and holidays.