Guest Room Attendant

Caesars Entertainment; St. Louis (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the casino-entertainment industry is seeking a Housekeeping team member in St. Louis. The role involves maintaining cleanliness, excellent guest service, and effective communication with guests, ensuring all areas are clean and welcoming. If you are passionate about providing excellent service in a dynamic environment, this is your opportunity to create magic at a top-tier venue.

Qualifications

• Ability to communicate with hotel guests and comprehend special requests.
• Must be able to use cleaning equipment.
• Must present a professional appearance and demeanor at all times.

Responsibilities

• Cleans hotel rooms, hallways, and storage areas in a standardized manner.
• Maintains and cleans all equipment used during the shift.
• Greets all guests throughout the shift and responds to their requests.

Skills

Guest service

Communication

Physical mobility

Tools

Vacuum

Cleaning supplies

Safety equipment

Job description

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values -- Together We Win, All In On Service and Blaze the Trail -- every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

POSITION SUMMARY:

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for maintaining all standards of cleanliness throughout the hotel, as directed.

JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.

1. Cleans hotel rooms, hallways, linen rooms, employee and storage areas in the hotel in consist standardized manner.

2. Is responsible for maintaining and cleaning all equipment used throughout the course of a shift, as detailed in the SOP.

3. Maintains proper documentation of all duties accomplished during a working shift, as directed.

4. Reports all safety hazards or maintenance deficiencies for proper handling.

5. Abides by all security/safety measures.

6. Greets all guests throughout shift, responds to guest request.

7. Performs all duties in a quiet and orderly manner.

8. Keeps the operating cart clean and neat with sufficient supplies.

9. Keeps the assigned floor clean and free of trash and linens.

10. Expediently turn in any lost and found items on property to the Management.

11. Replenishing each guest rooms with standardized amenities and materials.

12. Cleans any biohazard materials with proper safety equipment.

13. Performs all Housekeeping related assignments and duties.

14. Reports room and hall deficiencies to PBX/Supervisor and follows up on completion.

15. Performs other duties as assigned by management.

JOB QUALIFICATIONS:
Ability to communicate with hotel guests, announcing arrival at door, and comprehending special requests from guests.
Ability to inspect and maintain areas for which responsible. Must be able to use the equipment associated with the position, including, but not limited to, vacuum, cleaning supplies and safety equipment.
Ability to effectively and efficiently move around work area.
Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
Excellent guest service and communication skills.
Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
Must present a professional appearance and demeanor at all times.
Regular and punctual attendance is required.

* Ability to clean as directed at an acceptable performance rate. Ability to minimally communicate and understand, in English, matters of mutual concern, such as directions, hazards or questions. If unable to speak or understand English, prior housekeeping experience is required.