GUEST ROOM ATTENDANT

Caesars Entertainment; Robinsonville (MS); On-site; USD 24,000 - 32,000; Full time

Job summary

Caesars Entertainment’s Horseshoe Casino Tunica is seeking a Room Attendant to maintain the cleanliness of guest rooms and support ongoing housekeeping operations in the hotel towers.

You will vacuum floors, dust furniture, strip beds, and ensure linen stock levels are adequate, reporting maintenance concerns as needed. A high school diploma or GED and prior housekeeping experience are preferred for this role.

Qualifications

• High school diploma or GED and housekeeping experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information clearly in one-on-one or small group settings.

Responsibilities

• Achieve and maintain an exceptional standard of cleanliness throughout guest rooms.
• Vacuum and clean floors and carpets in guest rooms.
• Dust and polish furniture; clean bathrooms and fixtures.
• Strip beds, collect linen, and make beds with fresh linens.
• Inspect rooms for maintenance needs and report issues to supervisor.
• Inventory stock to ensure adequate supplies and linen.

Skills

Reading comprehension

Written communication

Customer service

Education

High school diploma or GED

Job description

Job Description

Responsible for the cleaning and maintaining of guest's rooms in accordance with established hotel procedures.

Job Description

Responsible for the cleaning and maintaining of guest's rooms in accordance with established hotel procedures.

Responsibilities

• Responsible for achieving and maintaining an exceptional standard of cleanliness throughout the guest rooms of the Hotel.
• Vacuums and cleans all floors and carpets in guest rooms.
• Dusts and polishes all furniture.
• Scrubs, disinfects and deodorizes all bathroom fixtures.
• Strips beds, collect dirty linen, and make beds with fresh linens.
• Routinely inspects guest rooms for maintenance needs, such as burnt-out light bulbs, plumbing or electrical problems, carpentry needs, or other special problems.
• Advises housekeeping supervisor of rooms ready for occupancy.
• Inventories stock to ensure adequate supplies and linen.
• Clean standard 14 to 16 rooms per shift.
• Responds to and consistently meets the needs of internal clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Delivers assignments/projects on time and completes all aspects before delivering to internal clients.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Keeps track of existing products/services and/or progress on new initiatives.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answer when unsure.
• Uses SPOTLIGHT behaviors when encountering guests.

Qualifications

• High school diploma or General Education Degree (GED) and housekeeping experience preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

About Us

Horseshoe Casino is the premier casino of the Mid‑South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you'll find everything a real gambler wants, and more.