Guest Room Attendant

Janko Hospitality; Ottawa (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package, including 401K with matching

Paid time off from Day 1

Hotel discounts at locations worldwide

Job summary

A leading hotel management company is seeking a Guest Room Attendant for its Ottawa locations. This role involves cleaning guest rooms, ensuring public areas meet hotel standards, and providing exceptional service to guests. Candidates should have a high school diploma and strong communication skills. The role includes flexibility with shifts and various physical tasks, along with a competitive compensation package and full benefits from day one.

Qualifications

• Strong communication skills to interact with guests effectively.
• Previous customer service or hotel experience preferred.
• Organizational skills to maintain order in supplies and linens.

Responsibilities

• Clean and maintain guest rooms and public areas.
• Assist room attendants with supplies and amenities.
• Ensure cleanliness and organization in hotel facilities.

Skills

Strong communication

Customer service

Organizational skills

Education

High School Diploma or equivalent

Job description

Who We Are

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

Reports to: Housekeeping Supervisor

Job Description

A guest room attendant at Fairfield Inn & Suites Ottawa and Hampton Inn & Suites Ottawa is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies. This includes making beds, dusting, vacuuming, and replenishing amenities. They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly. Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction.

Essential Duties And Responsibilities

• Availability: Able to work seven days a week, including weekends, holidays, and rotating shifts.
• Independent Work: Capable of working independently and following instructions to prioritize tasks and functions.
• Key Security: Responsible for adhering to key checkout procedures to maintain key security.
• Support for Room Attendants: Assist room attendants with the delivery and collection of supplies, amenities, and linens on guest floors.
• Cleaning and Sanitization: Clean and sanitize restrooms, dust all surfaces, and clean mirrors, fixtures, and floors.
• Vacuum carpets, upholstered furniture, and draperies.
• Empty wastebaskets, clean ashtrays, and remove trash and waste to designated disposal areas.
• Sweep, scrub, and mop all areas. Dust and polish furniture and equipment.
• Supply Replenishment: Restock supplies such as glasses, linens, stationery, and bathroom amenities.
• Inventory Management: Maintain and organize linen closets with necessary items.
• Facility Maintenance: Ensure cleanliness and organization in hotel facilities, including stairwells, hallways, vending areas, outdoor corridors, lobby, break room, fitness center, laundry room, public restrooms, and other public areas.
• Daily Reports: Complete housekeeping reports as required by housekeeping leadership to ensure flawless service.
• Safety and Security: Adhere to all established safety protocols and work with cleaning chemicals as required.
• Other Duties: Perform additional tasks a ssigned by management to ensure guest satisfaction.
• Guest Interaction: Maintain a professional appearance, greet and assist guests in a friendly manner, and ensure guest satisfaction.
• Security: Report any suspicious activity involving guests, visitors, or staff, and ensure the security of guests and property by keeping room doors locked.
• Compliance: Perform duties according to safety and security policies, OSHA standards, and Bloodborne Pathogens regulations.
• Grasping: Continuous firm and simple grasping required for various tasks.
• Lifting: Ability to lift supplies, typically no more than 30 lbs , with occasional l ifting up to 40 lbs.
• Mobility: Ability to stand and walk throughout the workday with limited sitting.
• Physical Activity: Frequent reaching, pushing, pulling, and bending. Twisting of the body at the waist is required.

Qualifications

• Education: High School Diploma, GED, or equivalent relevant work experience.
• Experience: Previous customer service or hotel experience preferred.
• Skills: Strong communication, customer service, and organizational skills.