Guest Room Attendant

Western States Lodging and Management; Kapolei (HI); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company

Hotel discounts at select properties

Medical, Dental, Vision insurance + HS

Job summary

Western States Lodging & Management is seeking a Guest Room Attendant at Residence Inn Kapolei to clean and service guest rooms and public areas to brand standards. You will ensure rooms are inviting, well-maintained, and ready for guests, with a focus on comfort and safety.

The role offers competitive hourly pay, benefits, and opportunities for growth within a hospitality-focused team in Hawaii. You will work closely with front desk and maintenance to support daily operations and guest

Qualifications

• High school diploma or equivalent preferred.
• 0–1 year of housekeeping or related experience preferred.
• Strong attention to detail and commitment to cleanliness.
• Ability to follow safety and brand standards.

Responsibilities

• Clean and service guest rooms according to hotel brand standards
• Make beds and replace linens
• Dust, vacuum, mop, and maintain organized rooms
• Sanitize bathrooms and replenish toiletries
• Respond to guest requests promptly

Skills

Attention to detail

Time-management

Strong communication skills

Dependable

Education

High school diploma or equivalent

Job description

Residence Inn Kapolei

Guest Room Attendant | Create a Stay Guests Remember

Do you take pride in creating clean, comfortable spaces and making a great first impression? Western States Lodging & Management is looking for a dependable and detail-oriented Guest Room Attendant to help create an exceptional experience for every guest.

As a Guest Room Attendant, you’ll play an important role in ensuring guest rooms and public areas meet hotel brand standards for cleanliness, comfort, and presentation. From preparing fresh, welcoming rooms to responding to guest requests, your work helps set the tone for a memorable stay.

What’s in it for you- Compensation & Benefits

• Competitive Pay - $21 - 22 hourly.
• The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
• Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

What You’ll Do

• Clean and service guest rooms according to hotel brand standards
• Make beds and replace sheets, pillowcases, towels, and other linens
• Dust furniture, vacuum carpets, mop floors, and maintain clean, organized rooms
• Thoroughly clean and sanitize bathrooms, including toilets, sinks, showers, mirrors, and floors
• Replenish toiletries, towels, coffee supplies, cups, and other guest amenities
• Ensure guest rooms are properly stocked, organized, and ready for arriving guests
• Clean and maintain guest-accessible areas, including the lobby, hallways, elevators, fitness center, laundry areas, and other common spaces
• Respond promptly and courteously to guest requests for additional towels, pillows, amenities, and other supplies
• Report maintenance concerns, damaged items, or needed repairs to the appropriate department
• Follow established safety, sanitation, and security procedures
• Properly handle cleaning chemicals and operate housekeeping equipment safely
• Assist with laundry duties as needed, including sorting, washing, folding, and stocking linens
• Work closely with front desk, maintenance, housekeeping, and other hotel associates to support smooth daily operations
• Demonstrate Western States Lodging & Management hospitality and service standards in every guest interaction

What Makes You Successful

• High school diploma or equivalent preferred
• 0–1 year of housekeeping, cleaning, hospitality, or related experience preferred
• Strong attention to detail and commitment to maintaining cleanliness standards
• Ability to follow cleaning procedures, safety guidelines, and brand standards
• Strong time-management skills and ability to complete assigned rooms efficiently
• Positive, professional communication skills
• Ability to work independently while contributing to a team environment
• Dependable, organized, and committed to providing excellent guest service
• Ability to safely work with cleaning products and chemicals
• Availability to work some weekends and holidays as business needs require
• Authorization to work in the United States and proof of identity as required by federal law

Physical Requirements

This position requires frequent walking and standing throughout the shift. Guest Room Attendants must be able to frequently bend, stoop, reach, and perform repetitive cleaning tasks. The position also requires the ability to use proper body mechanics and lifting techniques to occasionally lift, move, or carry items weighing up to 50 pounds.

Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

You Know You’re Successful When…

Guests walk into rooms that feel fresh, clean, comfortable, and ready for their stay. You consistently meet hotel brand standards, complete your assigned rooms efficiently without sacrificing attention to detail, respond to guest needs with warmth and professionalism, and work closely with your teammates to keep the entire hotel looking its best.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.