Guest Room Attendant

PainCeptor; California (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company in California is seeking a Housekeeping Staff member to maintain high cleanliness standards in guest rooms. The role requires effective communication with guests and knowledge of proper cleaning techniques. Experience in a 4 Star or 4 Diamond property is preferred. This position emphasizes the importance of guest satisfaction and following safety protocols.

Qualifications

• Must have previous GRA experience at 4 Star or 4 Diamond property.
• Must read, write, speak and understand English.
• Knowledge of proper cleaning techniques is essential.

Responsibilities

• Maintain guest rooms at Hotel and 4 diamond standards.
• Complete assigned work without disturbing guests.
• Interact effectively with guests.

Skills

Guest interaction

Knowledge of cleaning techniques

Bilingual (English and another language)

Job description

To ensure the Hotel and4 diamond standards of cleanliness in all guest rooms are achieved and maintained.Reports directly to assigned Housekeeping Supervisor.

• Previous GRA experienceat4 Staror 4 Diamond property preferred.
• Knowledge of propercleaning techniques.
• Mustread, write, speak and understand English (bilingual a plus).
• Maintains all guestrooms at Hotel and4 diamond standards.
• Completes assigned workwithout disturbing guests.
• Must be able to interactand effectively communicate with guests.
• Maintains a safe workenvironment.

Essential Job Functions:

• Maintains all guest rooms at Hotel and4 diamond standards.
• Maintains these standards while completing daily assigned work assignments.
• Completes assigned work without disturbing guests.
• Completes work in the order assigned by the supervisor to ensure guest satisfaction.
• Must be able to interact and effectively communicate with guests.
• Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner.
• Maintains a safe work environment.
• Responsible for any keys and/or equipment assigned.
• Complies with all OSHA requirements.
• Customer Relations – directs guests with problems and/or complaints to the assigned supervisors.
• Knowledge of room types and locations in the tower.
• Ensure service is always exceptional.
• Ensure service is of the highest degree.
• Be aware of special promotions within the hotel.
• Participate in an atmosphere of high morale and a positive working relationship among team members and supervision.
• Create harmony between yourself and fellow team members.
• Ensuring that Housekeeping cart and Locker Room is always clean and tidy.
• Clock in/out at appropriate times- being at your workstation ready to work at assigned time.
• Review departmental memos.
• Receive information passed on from previous shift.
• Know and practice the guest service philosophy of Pala Casino Resort and Spa.
• Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties.
• Return Lost & Found guest items immediately to Status Board, do not leave on cart.
• Handle questions, problems, and complaints.
• Ascertain guest satisfaction.
• Perform other duties as assigned.

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