Guest Relations Supervisor - InterContinental Washington D.C., The Wharf

InterContinental Hotels Group; Washington (District of Columbia); On-site; USD 1,000; Full time

Job summary

An established industry player is seeking a Guest Relations Supervisor to enhance guest experiences at a luxurious waterfront hotel. In this dynamic role, you will lead a dedicated front office team, ensuring every guest receives a warm welcome and exceptional service. Your expertise in problem-solving and communication will be key as you navigate guest interactions, manage bookings, and provide insightful recommendations. Join a company that values inclusivity and offers a comprehensive benefits package, including competitive pay and opportunities for growth. If you are passionate about hospitality and making a difference, this is the perfect opportunity for you.

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401k

Comprehensive Benefits Package

Qualifications

• 3 years of Front Office/Guest Service experience required.
• Higher education qualification in Hotel Management or Business Administration.

Responsibilities

• Coach front office team to deliver memorable guest experiences.
• Anticipate guests' needs and provide tailored recommendations.

Skills

Communication Skills

Problem-Solving Skills

Guest Service Experience

Fluency in Local Language

Education

Higher Education in Hotel Management

Business Administration

Job description

Guest Relations Supervisor - InterContinental Washington D.C., The Wharf

Hotel Brand: InterContinental
Location: United States, DC, Washington

Hotel: Washington D.C. - The Wharf (WASHC), 801 Wharf Street SW, 20024

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections.

About the hotel

A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the InterContinental Washington D.C. – The Wharf brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. – The Wharf enjoys incredible waterfront views of D.C. Steps away from America’s political epicenter, the hotel embraces guests with an exquisitely curated resort destination.

About the Guest Relations Supervisor position

To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Relations Supervisor who can make transactions feel seamless, offer exceptional local insights, anticipate every request, and guide the team to success.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying a step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What we need from you

• Higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

The hourly pay rate for this role is $27.00. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we believe we would pay for this role at the time of this posting.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

At IHG Hotels & Resorts, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.