Guest Relations & Security Monitor

Apploi; Chula Vista (CA); Sur place; USD 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Beautiful work environment

Competitive wages & benefits

Flexible schedule

Paid time off

Overtime pay

Phone stipend

Résumé du poste

Pacific Pointe Senior Apartments is seeking a Front Desk Concierge to warmly welcome residents and visitors, control building access, and report safety concerns. The role requires calm handling of challenging situations and adherence to emergency procedures.

Responsibilities include answering phones, greeting guests, maintaining logs, coordinating deliveries, and supporting daily operations. Experience in customer service or security is a plus, with a focus on professionalism and reliability.

Qualifications

• High school diploma preferred.
• 18+ years of age.
• No felony conviction or fraud conviction.
• Must read/write/speak English and follow directions.
• Basic computer skills including Word, Excel, and Outlook.

Responsabilités

• Greet residents and visitors in a professional, friendly manner.
• Answer phones, take messages, and transfer calls.
• Monitor building access and report safety concerns.
• Maintain a daily resident log and emergency information.
• Respond to emergency alarms and follow procedures.
• Schedule residents' appointments and activities as needed.
• Provide information to the business office for billing.

Connaissances

Communication skills

Customer service

De-escalation

Emergency procedures

Phone etiquette

Formation

High school diploma

Description du poste

Front Desk Concierge

Seeking a Receptionist/Concierge to welcome residents and visitors, monitor building access, and report safety concerns. Candidates must remain calm in challenging situations and follow emergency procedures. Previous security or de-escalation experience preferred.

Pacific Pointe Senior Apartments

171 4th Ave, Chula Vista, CA 91910, USA

Why work for us?

• Caring and compassionate environment

• Opportunity for growth, success, and longevity

• Come join employees who have become family!

• Supportive Management team

Benefits:

• Beautiful work environment

• Competitive Wages and Benefit Package

• Flexible Schedule

• Paid Time Off

• Overtime Pay

• Monthly Phone Stipend

Responsibilitiesof aConcierge:

• Support the mission, vision, and culture of the organization through positive communication.

• Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, associates, physicians, pharmacies and other vendors or persons.

• Contribute to team effort by being flexible in work assignments; by taking initiative, providing support, and by understanding how this position affects and compliments all other Community positions.

• Able to maintain work pace appropriate to given workload. Perform activities on schedule while maintaining regular attendance and punctuality.

• Answer phones, take messages and transfer calls.

• Greet arriving guests in a professional and friendly manner.

• Answer residents needs and requests.

• Maintain a daily resident log and resident emergency information.

• Answer emergency responder and fire alarm systems and take appropriate emergency steps.

• Schedule residents doctor appointments and activities as necessary.

• Provide information to business office for billing.

• Give directions and disseminate information as directed.

• Distribute written communications.

• Accept and sign for deliveries (mail, prescriptions, etc.).

• Coordinate guest room reservations as applicable.

Added Responsibilities:

• Respond appropriately to changes in the work setting.

• Perform other related assignments as required.

• Be familiar with Oxford Health Group Policies & Procedures Manual and Oxford Associate Handbook.

• Act on constructive feedback by listening to supervisor(s), customers and peers and use it to improve performance.

• Maintain resident, employee, and community confidentiality.

• Respect Residents Rights.

• Demonstrate positive attitude and ability to work well with all people, particularly the elderly.

• Promote positive work environment that emphasizes teamwork.

• Demonstrate willingness to help other staff whenever needed.

• Follow all front desk policies concerning tracking of residents.

Qualificationsof a Concierge:

• High school diploma preferred.

• Previous Concierge experience is a plus.

• No previous felony conviction, or conviction for fraud of the federal government.

• 18+ years of age.

• Familiar with how to use a telephone, copy machine, fax machine, and all other office equipment associated with this position.

• Possess excellent communication skills and the ability to effectively communicate both verbally and in writing. Must be able to read write, speak and understand English, as well as follow directions (written and oral).

• Possess basic computer skills, including knowledge of Word, Excel and Outlook.