Guest Relations Representative I - Transitional Care

Owensboro Health; Owensboro (KY); On-site; USD 32,000 - 43,000; Full time

Job summary

Owensboro Health Regional Hospital is seeking an Information Desk/Guest Services role to act as a liaison between guests, staff, and patients, responding to inquiries and guiding visitors within the department.

The position requires friendly, detail-oriented individuals who can manage multiple tasks, update dietary and patient information in EMR, and coordinate with health teams. No licensure is required; high school diploma or GED preferred. On-site role with weekend requirements.

Qualifications

• Requires critical thinking and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• High school diploma or GED or higher preferred.

Responsibilities

• Acts as central information resource for Owensboro Health staff, patients, and guests.
• Receives, screens, routes, and/or responds to all incoming inquiries.
• Greets all guests and provides proper directions or instructions based on needs.
• Facilitates visitor flow in and out of the department.
• Updates diet orders and verifies patient diet upon tray deliveries.
• May monitor tube system and handle medications in accordance with medication safe handling practice.
• Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in EMR, assembling paper-lite chart, and assisting with patient bed placement.
• Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments.
• Serves as a central information resource to physicians, family, co-workers, and health team.
• Arranges for patient transport services.
• Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.
• Maintains centrally accessible resource materials (phone books, quick reference for supplies).
• Serves as a resource regarding electronic medical record (EMR); requests outside medical records and scans documents into EMR.
• Break down charts and take to Health Information Management.
• Cleans and organizes work area upon arrival.
• Checks copiers and printers at beginning of shift.
• Enters work orders and orders supplies.
• Maintains nourishment stations, waiting rooms, and consultation rooms.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Ability to work under stress

Education

High school diploma or GED preferred

Job description

Weekend Requirements: Two | Work Hours: 8a-6p | Status: Full Time - 0.9 FTE (72 hours per pay period) | Entity: Owensboro Health Regional Hospital | Department: Transitional Care

Job Summary:

Acts as a liaison between guests, staff, and patients to respond to all information inquiries.

Job Responsibilities:

• Acts as central information resource for Owensboro Health staff, patients, and guests.

• Receives, screens, routes, and/or responds to all incoming inquiries.

• Greets all guests and provides proper directions or instructions based on needs.

• Facilitates visitor flow in and out of the department.

• Updates diet orders and verifies patient diet upon tray deliveries.

• May monitor tube system and handle medications in accordance with medication safe handling practice.

• Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.

• Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments.

• Serves as a central information resource to physicians, family, co-workers, and health team.

• Arranges for patient transport services.

• Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.

• Maintains centrally accessible resource materials (phone books, quick reference for supplies).

• Serves as a resource regarding electronic medical record (EMR); requests outside medical records and scans documents into EMR.

• Break down charts and take to Health Information Management.

• Cleans and organizes work area upon arrival.

• Checks copiers and printers at beginning of shift.

• Enters work orders and orders supplies.

• Maintains nourishment stations, waiting rooms, and consultation rooms.

Skills and Attributes:

• Requires critical thinking skills and decisive judgment.

• Works under minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

Position Requirements:

Work Experience

• No experience required.

Education

• High school diploma, General Equivalency Diploma (GED) or higher preferred

Licensure/Certification/Registration

• No licensure/certification/registration required

Organizational Responsibilities:

• Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

• This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.

• The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Office Environment)

Standing: Occasionally

Walking: Occasionally

Sitting: Frequently

Lifting 0-25 lbs.: Rarely

Lifting 25-75 lbs.: Rarely

Lifting over 75 lbs.: Rarely

Carrying 0-25 lbs.: Rarely

Carrying 25-75 lbs.: Rarely

Carrying over 75 lbs.: Rarely

Pushing/Pulling 0-25 lbs.: Frequently

Pushing/Pulling 25-75 lbs.: Rarely

Pushing/Pulling over 75 lbs.: Rarely

Climbing: Rarely

Bending/Stooping: Rarely

Kneeling: Rarely

Crouching/Crawling: Rarely

Reaching: Occasionally

Talking: Frequently

Hearing: Frequently

Repetitive Foot/Leg Movements: Rarely

Repetitive Hand/Arm Movements: Frequently

Keyboard Data Entry: Frequently

Running: Rarely

Vision: Depth Perception: Frequently

Vision: Distinguish Color: Frequently

Vision: Seeing Far: Frequently

Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure:

Risk Level: High-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.