Guest Relations Rep/Screener - Patient Guest Relations - Days, Evenings

WellSpan Health; Lewisburg (Union County); On-site; USD 30,000 - 40,000; Part time

Job summary

WellSpan Health is seeking a Customer Service Representative to provide exceptional support to guests, ensuring a welcoming environment and assisting with needs. This role involves proactive communication, using computer systems for recording information, and conducting COVID-19 specimen collections. Ideal candidates should have a high school diploma, customer service experience, and excellent interpersonal skills.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Bilingual skills preferred.

Responsibilities

• Greets and screens guests while providing information and assistance.
• Collects COVID-19 specimens and supervises self-swabbing.
• Acts as liaison among patient families and clinical staff.

Skills

Communication

Interpersonal Skills

Multitasking

Basic Computer Skills

Education

High School Diploma or GED

Tools

Epic

Job description

PRN (As Needed)

Monday - Friday Varied Day/Evening Shifts

Weekend and holiday rotation

General Summary

Provides premier customer service by greeting and screening guests, offering information, wayfinding, or assistance according to WellSpan Health System policies and procedures.

Duties and Responsibilities

Essential Functions:

• Proactively greets all guests to create an inclusive and welcoming environment.
• Assesses guest needs, performs screening or provides information, directions, transportation, or escort services as requested and per policies.
• Listens attentively and respects guest needs and wishes, treating all with dignity and respect.
• Uses knowledge of computer systems (Epic) to enter and retrieve data accurately.
• Answers phones, routes calls, takes messages, and provides routine information. Assists with patient rooming and provides patient lists to community spiritual leaders.
• Maintains patient confidentiality in all communications.
• Monitors the area for safety, security, cleanliness, and notifies appropriate personnel of issues.
• Acts as a liaison among patient families, clinical staff, and physicians to facilitate information flow.
• Conducts COVID-19 specimen collection as outlined, including explaining the process, supervising self-swabbing, securing specimens, and entering data. PPE must be worn during this process.

Common Expectations:

• Supports various departments as needed.
• Attends educational sessions and staff meetings.

Qualifications

Minimum Education:

• High School Diploma or GED required

Work Experience:

• At least 1 year of customer service experience required
• Bilingual skills preferred

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills
• Ability to multitask effectively without loss of efficiency or composure
• Basic computer skills required