Guest Relations Manager

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading hotel chain as a Guest Relations Manager in Kansas City. You will support the Front Office Manager to enhance guest experiences while ensuring departmental efficiency. This role requires strong problem-solving and interpersonal skills, along with relevant hospitality education and experience.

Qualifications

• Minimum 2 years' experience as Assistant Manager Front Office or Assistant Manager Relations Manager.

Responsibilities

• Assist with efficient running of the department in line with corporate strategies.
• Ensure maximum guest satisfaction through planning and organizing operations.

Skills

Problem-Solving

Organizational

Interpersonal

Education

Degree in Hospitality

Diploma in Tourism Management

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest, and owner expectations. The Guest Relations Manager is responsible for assisting the Front Office Manager in ensuring maximum guest satisfaction, through planning, organizing, directing, and controlling the Concierge operation and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience as Assistant Manager Front Office or Assistant Manager Relations Manager. Good problem-solving, organizational, and interpersonal skills are a must.