Guest Relations Manager

National Black MBA Association; Indiana (PA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Guest Relations Manager to enhance guest satisfaction and streamline operations. This role involves supporting the Front Office Manager in managing the Concierge operations and ensuring that all guest expectations are met. Ideal candidates will possess a relevant degree or diploma in Hospitality or Tourism Management, along with a minimum of 2 years' experience in a similar role. Strong problem-solving, organizational, and interpersonal skills are essential for success in this dynamic environment. Join a team dedicated to providing exceptional experiences and making a positive impact in the hospitality sector.

Qualifications

• Minimum 2 years' experience as Assistant Manager in Front Office or Guest Relations.
• Relevant degree or diploma in Hospitality or Tourism Management.

Responsibilities

• Assist Front Office Manager to ensure maximum guest satisfaction.
• Plan, organize, direct, and control Concierge operations.

Skills

Problem-solving

Organizational skills

Interpersonal skills

Education

Degree in Hospitality Management

Diploma in Tourism Management

Job description

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest, and owner expectations.

The Guest Relations Manager is responsible for assisting the Front Office Manager in ensuring maximum guest satisfaction through planning, organizing, directing, and controlling the Concierge operation and administration.

Qualifications include ideally a relevant degree or diploma in Hospitality or Tourism Management. A minimum of 2 years' work experience as an Assistant Manager in the Front Office or Guest Relations Management is required. Good problem-solving, organizational, and interpersonal skills are essential.