Guest Relations Concierge

Post Ranch Inn; California; On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dedicated hospitality team as a Guest Relations Concierge at Post Ranch Inn, a five-star luxury resort in Big Sur. This full-time role offers scenic views, flexible shifts, and competitive pay with benefits, including employee housing. Ideal candidates have a passion for customer service and nature, along with essential qualifications.

Benefits

Affordable insurance

Paid vacation and sick leave

401K matching

Discounts and guest experience stays

Onsite employee housing based on availability

Qualifications

• Must be at least 21 years of age.
• Flexible availability for AM, Mid, and PM shifts.
• Valid CA driver's license required.

Responsibilities

• Provide prompt, courteous, and efficient service to guests.
• Work with the Guest Relations team in various positions.
• Ensure a world-class guest experience.

Skills

Customer Service

Communication

Flexibility

Education

High school diploma or GED

6 months related experience

Job description

Are you inspired by nature, human connection, and the beauty of Big Sur? We invite you to join a friendly and innovative team of dedicated hospitality professionals to provide a world-class guest experience at Post Ranch Inn as a Guest Relations Concierge.

GRCs at the Post Ranch Inn enjoy dramatic mountain peak views daily while working with the Guest Relations team to provide prompt, courteous, and efficient service. This full-time position offers a competitive wage and benefits, with opportunities for cross-training at the Front Gate and PBX positions.

We seek candidates with flexible availability. Shifts vary from AM, Mid, and PM. A valid CA driver's license and being at least 21 years of age are required.

EDUCATION and/or EXPERIENCE: High school diploma or GED; or 6 months related experience/training; or equivalent combination of education and experience.

Pay range for the Guest Relations Concierge position is $19.50 - $22.00 per hour plus gratuities.

ABOUT US: Post Ranch Inn is a renowned five-star luxury resort, consistently listed among the world's best places to stay. It features 39 guestrooms and private homes blending rustic elegance with luxury, set against the stunning California coastline with cliffs, mountains, and panoramic ocean views. The resort emphasizes environmental and social responsibility.

As a member of the Preferred Boutique Hotel group, amenities include the Sierra Mar restaurant, a Wine Spectator Grand Award-winning venue with a changing menu, gourmet breakfast, and spectacular ocean views. Guests can relax by pools, enjoy spa treatments, or explore nature. Nearby attractions include Monterey and Carmel.

We offer employees the chance to experience Big Sur at its finest, with competitive benefits such as affordable insurance, paid vacation and sick leave, 401K matching, discounts, and guest experience stays. Onsite employee housing is available based on availability.

This is a non-management, full-time position.

Personal Information

• First name
• Last name
• Email
• Address
• City
• State
• Zip code
• Phone number

Attachments

• Resume
• Cover letter

Other Information

• Proof of legal right to work in the U.S.: Yes/No
• Are you at least 21 years old? Yes/No
• Valid U.S. driver's license? Yes/No
• Available to work holidays? Yes/No
• How did you hear about this position?
• Why are you interested in joining Post Ranch?
• Previous employment with us? If yes, details.
• Describe Big Sur to a guest.
• Available shifts.
• Earliest start date if hired.
• Ability to perform essential functions with or without accommodation.