Guest Relations

Mercy Medical Center; Aurora (IL); On-site; USD 21,000 - 30,000; Part time

Job summary

Mercy Medical Center in Aurora, IL is seeking a part-time Guest Relations assistant to perform administrative and clerical duties in the Security Department. The role requires greeting staff and visitors with professionalism and kindness and interacting with leaders, physicians, employees and guests.

Candidates should have a high school diploma, prior receptionist or customer service experience (healthcare preferred), strong communication skills, attention to detail, and proficiency in Microsoft

Qualifications

• High School diploma or equivalent.
• Previous receptionist or customer service experience, healthcare setting preferred.
• Excellent communication and interpersonal abilities.
• Ability to multitask and maintain attention to detail.
• Proficient in Microsoft Office.
• Bi-lingual preferred.

Responsibilities

• Perform administrative assistant and clerical duties in the Security Department.
• Interact with leaders, physicians, employees and visitors with professionalism and kindness.
• Greet staff and guests at the facility.
• Participate in performance improvement activities.
• Follow organizational policies, procedures and behavior standards.

Skills

Customer service orientation

Communication skills

Interpersonal skills

Multi-tasking

Attention to detail

Bi-lingual

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Department

Guest Relations

Shift

Part-Time, Days, Thursday/Friday 1pm-5pm; Saturday 6am-12pm

Facility

Mercy Medical Center

Location

Aurora, IL

Responsibilities

The Guest Relations role is responsible for performing various administrative assistant and clerical duties in the Security Department. This position interacts with leaders, physicians, employees and visitors, and must greet all staff and guests at the Facility with professionalism and kindness. Participates in the department’s performance improvement activities. Understands and follows the organization’s policies, procedures and behavior standards.

Qualifications

• High School Graduate or equivalent.
• Previous receptionist or customer service experience, ideally in a healthcare setting.
• Excellent communication, presentation and interpersonal skills.
• Ability to multi-task.
• Extreme attention to detail.
• Expertise in Microsoft Office.
• Bi-lingual, preferred.

Pay Transparency

Mercy Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $15 to $21.72. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Part Time < 60

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf