Guest Relations Coordinator

Goodstone; Middleburg (VA); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Training

Development

Discounts

Uniforms

Advancement

Flexible schedule

Job summary

Goodstone Inn & Restaurant is seeking a Guest Relations Coordinator to welcome guests and create memorable experiences in a boutique luxury setting. This part-time role focuses on delivering thoughtful service from arrival through departure, coordinating with culinary, housekeeping, and other departments to ensure a seamless stay.

Ideal candidates have 1+ year of hospitality or high-touch service, excellent communication, strong organization, and a passion for hospitality.

Qualifications

• 1+ years of hospitality or high-touch customer service experience.
• Strong interpersonal skills with a natural ability to build rapport and trust.
• Close attention to detail and a proactive, solutions-oriented mindset.
• Ability to anticipate needs rather than react to requests.
• Comfortable working in a dynamic, fast-paced environment.
• Strong organizational and multitasking skills.
• Professional communication skills (verbal and written).
• Confidence using computer systems and learning new platforms.
• A genuine passion for hospitality and creating exceptional guest experiences.

Responsibilities

• Serve as the primary on-property host, welcoming guests and setting the tone for their stay.
• Anticipate guest needs and deliver personalized service throughout the guest journey.
• Coordinate arrivals, departures, and daily guest touchpoints with precision and care.
• Collaborate across departments (culinary, housekeeping, grounds) to ensure a seamless experience.
• Curate and coordinate guest experiences, including dining, activities, and special occasions.
• Identify opportunities to enhance the guest experience through thoughtful recommendations and add-ons.
• Handle guest inquiries, requests, and concerns with professionalism and urgency.
• Maintain detailed and accurate guest information to support personalized service.
• Uphold brand standards and contribute ideas to continuously elevate the guest experience.

Skills

Hospitality experience

Interpersonal skills

Attention to detail

Proactive / problem solving

Organization / multitasking

Professional communication

Tech-savvy / computer systems

Guest-centric mindset

Job description

Benefits

• Training & development
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Flexible schedule

Title

Guest Relations Coordinator (PART TIME)

Department

Guest Relations Company: The Goodstone Inn & Restaurant Reports To: Guest Relations Manager

About The Role

At Goodstone, the Guest Relations Coordinator serves as a host and experience owner responsible for delivering thoughtful, personalized service from arrival through departure. You will play a key role in shaping each guest’s stay, ensuring every interaction reflects the warmth, attention to detail, and elevated standards of a boutique luxury property. This role is ideal for someone who thrives in a high-touch, guest-facing environment and takes pride in creating memorable, seamless experiences.

What You Will Do

• Serve as the primary on-property host, welcoming guests and setting the tone for their stay
• Anticipate guest needs and deliver personalized service throughout the guest journey
• Coordinate arrivals, departures, and daily guest touchpoints with precision and care
• Collaborate across departments (culinary, housekeeping, grounds) to ensure a seamless experience
• Curate and coordinate guest experiences, including dining, activities, and special occasions
• Identify opportunities to enhance the guest experience through thoughtful recommendations and add-ons
• Handle guest inquiries, requests, and concerns with professionalism and urgency
• Maintain detailed and accurate guest information to support personalized service
• Uphold brand standards and contribute ideas to continuously elevate the guest experience

What We Are Looking For

• 1+ years of hospitality or high-touch customer service experience
• Strong interpersonal skills with a natural ability to build rapport and trust
• Close attention to detail and a proactive, solutions-oriented mindset
• Ability to anticipate needs rather than react to requests
• Comfortable working in a dynamic, fast-paced environment
• Strong organizational and multitasking skills
• Professional communication skills (verbal and written)
• Confidence using computer systems and learning new platforms
• A genuine passion for hospitality and creating exceptional guest experiences

What Sets You Apart

• Experience in boutique, luxury, or experience-driven hospitality environments
• Concierge, reservations, or guest engagement experience
• A natural host mindset—you enjoy engaging with guests and creating meaningful moments
• Comfort with suggesting and enhancing guest experiences in a thoughtful, non-salesy way

Schedule and Expectations

Part Time

• Weekend and holiday availability required
• This is a highly guest-facing role requiring flexibility, energy, and a consistently positive presence

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This role requires the ability to work both indoors and outdoors in varying weather conditions. Frequent standing, walking, and navigating stairs throughout the property. Regular use of hands for handling materials, systems, and guest interactions. Ability to occasionally lift and carry items up to 25 pounds. Maintain a polished, professional presence in a guest-facing environment at all times.

Additional Information

• This position does not have direct supervisory responsibilities
• Responsibilities may evolve based on business needs and guest expectations

Why Goodstone?

Goodstone Inn & Restaurant is built on a commitment to excellence, creativity, and teamwork. Our team is passionate about delivering exceptional experiences and takes pride in creating a welcoming, refined environment for every guest. We value individuals who bring initiative, thoughtfulness, and a desire to continuously elevate the guest experience.

Equal Opportunity Employer

Goodstone Inn & Restaurant is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Goodstone Inn & Restaurant is a drug-free workplace. Pre-employment and ongoing drug and alcohol screenings may be required.