Guest-Ready Laundry Attendant

Wsmanagementinc; South San Francisco (CA); On-site; USD 18,000 - 25,000; Full time

Job summary

The Laundry Attendant at Sonesta ES Suites SFO Oyster Point Waterfront maintains a constant supply of clean linens for the hotel. Performs all stages of linen processing including collecting, transporting, sorting, weighing, loading, and unloading (washers, dryers and chutes) ironing, folding, storing, and delivering.

This role requires flexible schedules including days, weekends, and Holidays, with a focus on maintaining cleanliness and organization of the laundry area and ensuring guest

Qualifications

• 2-4 years' experience in the hospitality industry in housekeeping highly preferred.
• Experience as laundry attendant, room attendant, housekeeper or maid preferred.
• Experience with industrial cleaning equipment, chemicals and products.
• Able to lift, push, pull and carry a minimum weight of approximately 30-50lbs.

Responsibilities

• Complies with all company and departmental policies and procedures.
• Retrieve linen and towels from guest rooms, public spaces, and other areas of the hotel as directed.
• Sort, load, unload, fold, and press linen and other items according to hotel standard and company expectation.
• Operate washing, drying, and pressing equipment according to instruction, following all applicable safety standards and using PPE if necessary.
• Always maintain cleanliness and organization of laundry room.
• Inspect linen and towels for stains, tears, or other imperfections to ensure guest satisfaction. Report or log deficiencies to the Executive Housekeeper, Housekeeping Supervisor or General Manager immediately.
• Effectively communicate with hotel departments to ensure guest satisfaction.
• Always maintain professionalism consistent with hotel and company expectations.
• Secure and maintain custody of equipment, keys, and supplies.
• Properly handle, label and store cleaning supplies.
• Assist with monthly linen inventory.
• Ensure proper storage and security of the laundry area and supplies at all times.
• Always maintain positive guest relations, friendly and professional communication, and excellent guest service.
• Respond to guest requests and inquiries immediately.
• Responsible for thoroughly cleaning/sanitizing laundry to be guest ready and returning laundered items to housekeeping or other departments within specified time and accuracy per brand standards and best practices set forth by management.
• Replenish laundered items according to operational standards.
• Report any discrepancies or department needs to the Executive Housekeeper.
• May assist in providing training to new or existing staff with training needs as directed by management.
• Performs other duties as required, including cross training.

Skills

Hospitality experience

Laundry experience

Safety procedures

Job description

The Laundry Attendant at Sonesta ES Suites SFO Oyster Point Waterfront maintains a constant supply of clean linens for the hotel. Performs all stages of linen processing including collecting, transporting, sorting, weighing, loading, and unloading (washers, dryers and chutes) ironing, folding, storing, and delivering.

This role requires flexible schedules including days, weekends, and Holidays, with a focus on maintaining cleanliness and organization of the laundry area and ensuring guest